Social media account recovery service in Singapore
At a glance
If your account is hacked or disabled in Singapore, start with the platform's recovery page. If money was lost, contact your bank, call the ScamShield Helpline on 1799 and file a police report with the Singapore Police Force. AwareXone offers a remote case review. Only the platform can restore access.
In Singapore, WhatsApp and social impersonation scams often appear next to platform takeovers, including money requests after a contact's account is compromised. Public advisories come from the Singapore Police Force and ScamShield; account restoration still depends on Meta, TikTok or the other platform.
For the long explainer, with sources, read [social media account recovery in Singapore](/research/social-media-account-recovery-in-singapore).
What to do first in Singapore
- Secure your email and change its password.
- Use the platform's official recovery page for the hacked account.
- Warn your contacts not to send money or codes to "you".
- Keep evidence: screenshots, security emails, the time you lost access and your original email or phone.
Platform steps: hacked Facebook account, hacked Instagram account, hacked WhatsApp account and hacked TikTok account.
Using WhatsApp? See WhatsApp hacked in Singapore.
When to involve Singapore authorities
- ScamShield Helpline 1799 (24/7): check whether something is a scam, get advice and be directed to your bank if you are a victim. From overseas, call +65 6869 1799.
- Police report: the helpline cannot file a report for you. Use the SPF Lodge Police Report e-service or a Neighbourhood Police Centre, and call 999 for urgent police help.
- Sharing scam information: the Police Hotline at 1800-255-0000 or the I-Witness e-service.
- Technical cyber incidents: SingCERT, run by the Cyber Security Agency of Singapore.
ScamShield app reports help block scam numbers, but they are not official police reports.
Hacking back and recovery scams
Unauthorised access to computer material is an offence under section 3 of Singapore's Computer Misuse Act 1993, so paying a "hacker" to break into an account, even your own, risks breaking the law and usually ends in being scammed. Watch for requests for passwords, OTPs or Singpass details, and payment by crypto or gift cards. If you are unsure whether an offer is a scam, ScamShield suggests calling 1799. See how to spot fake recovery services.
How AwareXone helps clients in Singapore
We work remotely, so you do not need to be in Malaysia. You send a case review request with the platform, what changed and what you have already tried. We tell you whether your case looks recoverable, which official route fits, and what evidence the platform will ask for. Then we work only through the platform's official channels. Only the platform can restore access, so no outcome is guaranteed.
We never ask for your password, login codes, backup codes or session cookies, and we do not break into accounts. AwareXone has handled 1,300+ account recovery and removal cases, with client names kept anonymous.
We reply within five hours, 9am to 11pm Malaysia time, every day. Singapore is on the same clock as Malaysia, so those are your local hours too. Fees outside Malaysia are quoted in USD after review.
Apply for Case Review or see how the service works on social media account recovery.
Limitations
AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated.
Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate.
We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.
Related services
Account Recovery. Hacked, locked, disabled, or suspended social accounts. Case assessment and recovery assistance. Or return to the social media account recovery hub.
Common questions
Where do I report a hacked social media account in Singapore?
If money was lost, contact your bank, call the ScamShield Helpline on 1799 and file a police report through the SPF Lodge Police Report e-service or a Neighbourhood Police Centre. SingCERT handles technical cyber incidents. Call 999 for urgent police help.
Can AwareXone recover my account if I am in Singapore?
We work remotely for Singapore clients. We review your case, help prepare ownership evidence and use the platform's official routes. Only the platform can restore access, and no outcome is guaranteed.
Can I phone Instagram or Facebook support in Singapore?
Meta says it has no general public customer service phone number, and numbers claiming to be Meta support are potentially scams. Use the Help Center, Meta Verified support if you subscribe, or Meta Business Support for advertisers.
How are fees quoted for Singapore clients?
Fees are quoted in USD after the case review.
Case review
Need help with a social media account in Malaysia? Apply for Case Review.
Related recovery help
- Hacked Facebook account recovery. Steps when the email, phone or password was changed.
- Hacked Instagram account recovery. Reverse an email change and use Instagram's hacked flow.
- Hacked WhatsApp account recovery. Log back in with your SIM and handle the PIN lock.
- Hacked TikTok account recovery. Friend verification, Need more help and Report a problem.
Guides for this problem
Step-by-step articles on the situations we see most often here. Free to read, no sign-up.
Social Media Account Recovery in Singapore (2026 Guide)
Hacked or disabled account in Singapore? Official platform routes, ScamShield 1799, SPF police reports, SingCERT, and how to avoid recovery scams.