Social media account recovery service in the UAE
At a glance
If your account is hacked or disabled in the UAE, start with the platform's official recovery page. Report fraud or blackmail through the Ministry of Interior eCrimes platform, Dubai Police eCrime, Abu Dhabi Police Aman or 999. AwareXone offers a remote case review. Only the platform can restore access.
The UAE has a large community of creators and small businesses on Instagram and TikTok, and a loss of access can mean lost brand work and ad spend. Recovery still runs through the platform's own process; police reports support a case but do not replace the platform's decision.
For the long explainer, with sources, read [social media account recovery in the UAE](/research/social-media-account-recovery-in-uae).
What to do first in the UAE
- Secure your email. Whoever controls it can reset your other accounts.
- Use the platform's official recovery page for Instagram, Facebook, TikTok, WhatsApp or YouTube.
- Tell your contacts not to send money or codes to "you".
- Save evidence: screenshots, platform security emails, the attacker's messages and the times everything happened.
Platform steps: hacked Facebook account, hacked Instagram account, hacked WhatsApp account and hacked TikTok account.
Also see Facebook and TikTok hacked account recovery in the UAE.
How to report cybercrime in the UAE
The UAE government portal lists these online channels for reporting cybercrime (UAE Government portal):
- eCrimes platform from the UAE Ministry of Interior, in the MoI UAE app.
- eCrime website from Dubai Police.
- Aman service from Abu Dhabi Police.
- My Safe Society app from the Federal Public Prosecution.
- Your nearest police station, or 999 in an emergency.
Report when you lost money, someone is blackmailing you, your account is scamming your contacts, or private data or images were leaked.
UAE law and recovery scams
Federal Decree-Law No. 34 of 2021 on Countering Rumours and Cybercrimes covers unauthorised access to an information system, so whoever hacked you has committed a crime, and so would a "recovery hacker" who breaks into a platform on your behalf. General information, not legal advice. Watch for fake "Meta Business Support" pages, requests for passwords, OTPs or UAE Pass details, and payment in crypto. See how to spot fake recovery services.
Creator and business accounts
- Check whether ad accounts are being charged and contact your card issuer if they are.
- Document lost income and contract impact.
- Check admin lists on every connected asset once you are back in.
See creator account hacked: brand deals at risk and Business Manager recovery.
How AwareXone helps clients in the UAE
We work remotely, so you do not need to be in Malaysia. You send a case review request with the platform, what changed and what you have already tried. We tell you whether your case looks recoverable, which official route fits, and what evidence the platform will ask for. Then we work only through the platform's official channels. Only the platform can restore access, so no outcome is guaranteed.
We never ask for your password, login codes, backup codes or session cookies, and we do not break into accounts. AwareXone has handled 1,300+ account recovery and removal cases, with client names kept anonymous.
We reply within five hours, 9am to 11pm Malaysia time, every day. That is 5am to 7pm in the UAE. Fees outside Malaysia are quoted in USD after review.
Apply for Case Review or see how the service works on social media account recovery.
Limitations
AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated.
Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate.
We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.
Related services
Account Recovery. Hacked, locked, disabled, or suspended social accounts. Case assessment and recovery assistance. Or return to the social media account recovery hub.
Common questions
Where do I report a hacked social media account in the UAE?
Use the Ministry of Interior eCrimes platform in the MoI UAE app, Dubai Police's eCrime service, Abu Dhabi Police's Aman service or the My Safe Society app. Call 999 in an emergency.
Can AwareXone recover my account if I am in the UAE?
We review UAE cases remotely, help prepare ownership evidence and use the platform's official routes. A police report supports a case but does not replace the platform's decision, and no outcome is guaranteed.
Can I call Instagram or Meta support in the UAE?
Meta says it has no general public customer service phone number, and numbers claiming to be Meta support are potentially scams. Use the Help Center, Meta Verified support if you subscribe, or Meta Business Support for advertisers.
How are fees quoted for UAE clients?
Fees are quoted in USD after the case review.
Case review
Need help with a social media account in Malaysia? Apply for Case Review.
Related recovery help
- Hacked Facebook account recovery. Steps when the email, phone or password was changed.
- Hacked Instagram account recovery. Reverse an email change and use Instagram's hacked flow.
- Hacked TikTok account recovery. Friend verification, Need more help and Report a problem.
- Business Manager recovery. Hacked portfolio and ad spend.
Guides for this problem
Step-by-step articles on the situations we see most often here. Free to read, no sign-up.
Facebook or TikTok Hacked in the UAE? What to Do
Facebook or TikTok hacked in Dubai, Abu Dhabi or elsewhere in the UAE? Official recovery steps, evidence to keep, where to report, and scams to avoid.
Social Media Account Recovery in UAE (2026 Guide)
Hacked Instagram, Facebook or TikTok in the UAE? Official recovery routes, eCrime and police reporting, UAE cybercrime law, and scam red flags.