Social media account recovery service in Australia
At a glance
In Australia, recover a hacked account through the platform's official route, then report through ReportCyber, Scamwatch if a scam was involved, and your bank if money was lost. AwareXone offers a remote case review if you cannot get back in. Only the platform can restore the account.
Australian small businesses with Facebook Pages or ad accounts, and creators hit by phishing, are common cases. Public reporting channels exist, but none of them restores an account; that still depends on Meta, TikTok or the other platform.
For the full explainer, with sources, read [social media account recovery in Australia](/research/social-media-account-recovery-australia).
What to do first in Australia
- Secure the account through the platform's recovery process and change the password.
- Check linked accounts, including any where you use "sign in with Facebook".
- Note suspicious activity, such as scam messages sent from your profile.
- Report it: ReportCyber, Scamwatch if a scam was involved, and the platform.
Platform steps: hacked Facebook account, hacked Instagram account, hacked WhatsApp account and hacked TikTok account.
Who does what in Australia
- ReportCyber (via cyber.gov.au): report cybercrime to the Australian Cyber Security Centre and the relevant police.
- Scamwatch (National Anti-Scam Centre): report scams, including when your account was used to scam others.
- IDCARE: support when your identity or personal information is at risk. Individual helpline 1800 595 160, Mon-Fri 7am-7pm AEST.
- eSafety Commissioner: serious online abuse, including some impersonation used to harass, when the platform has not acted.
- Your bank: unauthorised transactions. Contact them immediately. The ACSC also lists the hotline 1300 CYBER1 (1300 292 371).
Do not hack back
Under section 478.1 of the Commonwealth Criminal Code, causing unauthorised access to restricted data is an offence, with a maximum penalty of two years' imprisonment (CDPP). Paying a "recovery hacker" risks the law and, more likely, being scammed.
Business Pages and ad accounts
If a Facebook Page, Business Manager or ad account is involved, call your card issuer if ads are charging your card and keep records of lost income. See Business Manager recovery, Facebook Page recovery and the Australian guides on Facebook account recovery, Instagram account recovery and TikTok account recovery.
How AwareXone helps clients in Australia
We work remotely, so you do not need to be in Malaysia. You send a case review request with the platform, what changed and what you have already tried. We tell you whether your case looks recoverable, which official route fits, and what evidence the platform will ask for. Then we work only through the platform's official channels. Only the platform can restore access, so no outcome is guaranteed.
We never ask for your password, login codes, backup codes or session cookies, and we do not break into accounts. AwareXone has handled 1,300+ account recovery and removal cases, with client names kept anonymous.
We reply within five hours, 9am to 11pm Malaysia time, every day. That is 11am to 1am in Sydney and Melbourne on AEST, and 12pm to 2am on AEDT. Fees outside Malaysia are quoted in USD after review.
Apply for Case Review or see how the service works on social media account recovery.
Limitations
AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated.
Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate.
We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.
Related services
Account Recovery. Hacked, locked, disabled, or suspended social accounts. Case assessment and recovery assistance. Or return to the social media account recovery hub.
Common questions
Where do I report a hacked social media account in Australia?
Report the incident through ReportCyber at cyber.gov.au. Use Scamwatch if a scam was involved or your account was used to scam others, tell your bank if money was lost, and contact IDCARE if your identity is at risk.
Can AwareXone recover my account if I am in Australia?
We work remotely for Australian clients. We review your case, help prepare ownership evidence and use the platform's official routes. Only the platform can restore access, and no outcome is guaranteed.
Is it legal to pay someone to hack my account back?
No. Causing unauthorised access to restricted data is an offence under section 478.1 of the Commonwealth Criminal Code, and many such offers are scams.
How are fees quoted for Australian clients?
Fees are quoted in USD after the case review.
Case review
Need help with a social media account in Malaysia? Apply for Case Review.
Related recovery help
- Hacked Facebook account recovery. Steps when the email, phone or password was changed.
- Hacked Instagram account recovery. Reverse an email change and use Instagram's hacked flow.
- Hacked TikTok account recovery. Friend verification, Need more help and Report a problem.
- Business Manager recovery. Hacked portfolio and ad spend.
Guides for this problem
Step-by-step articles on the situations we see most often here. Free to read, no sign-up.
Facebook Recovery Service in Australia: What to Know
Need help recovering Facebook in Australia? Official routes for profiles, Pages and Business Manager, ReportCyber and Scamwatch, and how to vet a provider.
Instagram Recovery Service in Australia: How to Choose
Thinking of paying for Instagram recovery in Australia? Free official routes first, then how to vet a provider, what it can't do, and scam red flags.