Report a WhatsApp Scam in Singapore: What Do ScamShield and the Police Need From Me?

Got scammed or targeted on WhatsApp in Singapore? How to report to ScamShield and the police, what evidence they need, and how to protect your account.

Md Shariar Shanaz ShuvonMd Shariar Shanaz ShuvonFounder & CEO, AwareXone
2 min read
Cover card with a chat bubble and checklist, for what Singapore scam reports need from you.
Short answer

In Singapore, report WhatsApp scam messages through the ScamShield app or website, and call the ScamShield helpline on 1799 for advice. If you lost money, call your bank, then file a police report online. Keep screenshots of chats, the scammer's number, payment details and dates. Also report and block the number in WhatsApp.

Summary
  • ScamShield handles scam reports and advice.
  • Call 1799 for the ScamShield helpline.
  • File a police report if money was lost.
  • Save chats, numbers and payment proof.
  • Report and block in WhatsApp too.
Table of contents4 sections
  1. 01Where do I report?
  2. 02What should I do first?
  3. 03What common mistakes should I avoid?
  4. 04When should I ask an expert before I act?

Here's what to give ScamShield and the police.

Last checked: 29 October 2026 against the sources listed at the end of this guide.

#Where do I report?

NeedChannel
Report a scam messageScamShield
AdviceScamShield helpline 1799
Money lostBank, then police report
Account hijackedWhatsApp re-verify, two-step PIN

#What should I do first?

  1. Screenshot chats and the number.
  2. Call your bank if you paid.
  3. Report in ScamShield.
  4. File a police report online.

Related guides: WhatsApp "Wrong Number" Message Scam: What If I Already Replied?, Someone Removed Me as WhatsApp Group Admin: Can I Get Control Back?.

#What common mistakes should I avoid?

  • Deleting chats before reporting.
  • Waiting before calling the bank.
  • Replying to the scammer.
  • Paying recovery agents.

#When should I ask an expert before I act?

Ask for help before you appeal if the account matters to your income, your business or your memories, if you have already had one appeal rejected, or if you cannot tell whether the problem is a bug, a restriction or a hack. That is where most avoidable losses happen.

AwareXone has solved 1,300+ cases and works only through official platform processes. Support is available 24 hours, every day. We never ask for your password, login codes or backup codes, and we never name our clients. Request a free case review or message us on WhatsApp. Malaysian cases are priced in MYR; other markets are quoted in USD after review.

AwareXone is independent and not affiliated with Meta, Instagram, Facebook, WhatsApp or Threads. Recovery work is best-effort and the platform makes the final decision.

Can I call 1799 from overseas?
Yes, on +65 6869 1799.
Should I reply to the scammer?
No.
Can police get money back?
Sometimes, if reported quickly.
Can you help?
Yes, a free review.
Can AwareXone check my case before I appeal?
Yes. AwareXone offers a free case review. Send us what you see on screen and what you have already tried, and an expert will tell you whether to appeal, wait or take another route. We never ask for your password or codes.

Official sources

More free guides on the same kind of problem.