Hacked Instagram or Facebook in Australia: Do I Report to ReportCyber or IDCARE First?

Instagram or Facebook hacked in Australia? Whether to report to ReportCyber or IDCARE first, what each does, and how to recover your account.

Md Shariar Shanaz ShuvonMd Shariar Shanaz ShuvonFounder & CEO, AwareXone
2 min read
Cover card with a report form and ID card icon, for choosing between ReportCyber and IDCARE after a hack.
Short answer

In Australia, recover the account through Meta's hacked flows first, then report to ReportCyber (cyber.gov.au) if a crime occurred, such as money loss or blackmail. Contact IDCARE, a free identity support service, if your personal details may be misused. The Telecommunications Industry Ombudsman points people to IDCARE for help with digital platforms.

Summary
  • Recover the account through Meta first.
  • ReportCyber records cybercrime.
  • IDCARE helps with identity misuse, free.
  • Call your bank if money was lost.
  • eSafety handles some online harms.
Table of contents4 sections
  1. 01Where do I report?
  2. 02What should I do first?
  3. 03What common mistakes should I avoid?
  4. 04When should I ask an expert before I act?

Here's the right order in Australia.

Last checked: 29 October 2026 against the sources listed at the end of this guide.

#Where do I report?

NeedGo to
Recover accountMeta hacked flows
Money lost or blackmailReportCyber and bank
Identity details exposedIDCARE
Image abuse or bullyingeSafety

#What should I do first?

  1. Recover the account.
  2. Call your bank if needed.
  3. Report to ReportCyber.
  4. Contact IDCARE about identity risks.

Related guides: Instagram or Facebook Hacked in the UK: Should I Report It to Report Fraud?, Social Media Account Hacked in the UAE: Where Do I Report It to the Police?, Instagram or Facebook Hacked in Singapore: Where Do I Report It and Who Can Help Me Recover?.

#What common mistakes should I avoid?

  • Reporting but not recovering.
  • Skipping the bank call.
  • Ignoring identity risks.
  • Paying 'recovery' services that promise results.

#When should I ask an expert before I act?

Ask for help before you appeal if the account matters to your income, your business or your memories, if you have already had one appeal rejected, or if you cannot tell whether the problem is a bug, a restriction or a hack. That is where most avoidable losses happen.

AwareXone has solved 1,300+ cases and works only through official platform processes. Support is available 24 hours, every day. We never ask for your password, login codes or backup codes, and we never name our clients. Request a free case review or message us on WhatsApp. Malaysian cases are priced in MYR; other markets are quoted in USD after review.

AwareXone is independent and not affiliated with Meta, Instagram, Facebook, WhatsApp or Threads. Recovery work is best-effort and the platform makes the final decision.

Is IDCARE free?
Yes, for individuals.
Will ReportCyber recover my account?
No.
Which first?
Recovery and your bank, then reports.
Can you help?
Yes, a free review.
Can AwareXone check my case before I appeal?
Yes. AwareXone offers a free case review. Send us what you see on screen and what you have already tried, and an expert will tell you whether to appeal, wait or take another route. We never ask for your password or codes.

Official sources

More free guides on the same kind of problem.