Platform recovery services
Dedicated pages for Instagram, Facebook, TikTok, Threads, WhatsApp and Telegram, plus content removal and impersonation. Start with a case review on the main recovery hub when you need help now.
- Best-effort only. Platforms decide
- NASA
- Meta
- Amazon
- Sony
Tested in the wild , AXguard, our open-source agent security tooling.
Choose your platform
Six platforms plus content removal and impersonation. Hacked, locked, suspended, disabled, and appeal cases sit inside each platform service.
- Instagram account recoveryHacked, locked, or disabled Instagram. Case review first.Read guide
- Facebook account recoveryHacked, locked, or disabled Facebook. Case review first.Read guide
- TikTok account recoveryHacked, banned, or inaccessible TikTok. Case review first.Read guide
- Threads account recoveryHacked, locked, or disabled Threads. Case review first.Read guide
- Content removalRights-based reporting for stolen, abusive, or unauthorised content. Platforms decide.Read guide
- Impersonation removalFake profiles using your name, photos, or brand. Case review first.Read guide
- WhatsApp account recoveryHijacked, banned or PIN-locked WhatsApp. Case review first.Read guide
- Telegram account recoveryHijacked, frozen or locked Telegram. Case review first.Read guide
Recent Facebook recoveries
Two real cases, shown with permission and without client names.
Suspended Facebook account 
Disabled Facebook Page
Shown with the client's permission. Names are withheld. Every case is different, and Meta makes the final decision. We never ask for your password or OTP.
How a case review works
Four steps from submission to hardening. Platforms decide the final outcome. We never collect passwords or OTP on this site.
- 01
Submit your case
Tell us the platform, account URL or username, what happened, and what you have already tried.
- 02
Case review
We qualify the situation. Not every submission is accepted. We only proceed when a legitimate path looks realistic.
- 03
Recovery assistance
If accepted, we help with evidence packing and legitimate platform processes. Outcomes remain with the platform.
- 04
Secure the account
When access returns, we guide MFA, sessions, recovery contacts, and connected-app hardening so the same failure is harder to repeat.
Why creators and brands start with AwareXone
By the time people find us, they have usually tried self-serve flows, forums, and shops that promise accounts back. We are not that. We review the situation, refuse cases that look hopeless or improper, and work legitimate channels only when we proceed.
Outcomes stay best-effort. Platforms decide. Limited cases at a time. Not cheap by design. You get a human case review first, not a sales script dressed up as recovery.
What you can expect from us
Case review first. We qualify before we take your money or your time
Legitimate channels only. No passwords, OTP, or session cookies
Services for Instagram, Facebook, TikTok, Threads, content removal, and impersonation
Best-effort assistance with clear disclaimers: platforms decide
Post-recovery hardening when access returns
Malaysia-based team; cases accepted worldwide where we can help
Tell us what happened. We will be honest about whether we can help. 98%+ success rate across 1,300+ solved cases, through official platform channels only.
Frequently asked questions
Dedicated services cover Instagram, Facebook, TikTok, and Threads, plus content removal and impersonation reporting. Other major platforms can be reviewed case by case when a legitimate path looks realistic.
Ready for an honest case review?
Tell us what happened. We review privately, say when a path looks closed, and only proceed through legitimate channels when there is something real to try. Apply for a case review. No passwords, no OTP, no guarantees we cannot keep.
Limitations
AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated.
Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate.
We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.
Need help with a social media account? Apply for Case Review