Meta Hacked: Facebook Restored but Instagram Still Disabled

Someone took over your Meta login, and soon after, Facebook and Instagram were both disabled. After days of trying, Facebook is back, but Instagram still shows a disabled message, or no route seems to work. It is natural to assume Instagram will follow. Often it does not happen on its own. This guide explains why each app needs its own route, how to track a partial restore, and which moves can make things harder.

Last checked: 14 November 2026.

#Quick Answer

If Facebook was restored after a Meta hack but Instagram is still disabled, treat Instagram as a separate case. Log in to Instagram and follow the on-screen review steps if offered, or use instagram.com/hacked if access was taken. Secure the restored Facebook account first, check Accounts Centre for unknown linked accounts, and keep a dated timeline.

#Why One App Can Come Back Without the Other

Meta runs separate help routes for each app. Facebook's Recover a hacked account page says to visit facebook.com/hacked on a device you have used to log in before. Instagram's Hacked Instagram account page says to visit instagram.com/hacked if someone gains access or you cannot log in. Instagram's About disabled Instagram accounts page says that if you think your account was disabled by mistake, you may be able to ask for a review by logging in and following the on-screen instructions. A decision on one app is not described as carrying over to the other.

#Why Partial Restores Happen

• Each app may have recorded different activity from the hacker, such as posts on one app but not the other.
• The review on one app may have finished while the other is still pending or was never started.
• The hacker may have changed the email or mobile number on only one account.
• Linked accounts in Accounts Centre can make the situation confusing, even though recovery happens per app.

#Per-App Status Tracker

#What Instagram's Help Pages Say

Instagram's page If you think that your Instagram profile has been hacked says that if you received an email from security@mail.instagram.com saying your email address was changed, you may be able to undo it by selecting Secure my account. It describes requesting a login link from the login screen, and requesting support on a mobile device if the link does not work. For accounts with photos of you, it says you may be asked for a video selfie turning your head. It also says to check Accounts Centre and remove any linked accounts you do not recognise.

The disabled-accounts page adds that if you do not see a disabled message, you may be facing a login issue, someone may have access, or the account may have been deleted, and that deleted accounts cannot be restored.

#Your Evidence Timeline

Date and time of first suspicious email or login alert. Date the email or mobile number was changed, and on which app. Date each app was disabled. Date Facebook was restored. Every Instagram review or support request, with dates and any reply. Police report number, if you made one.

If you are in Malaysia and the hacker used your accounts to scam others, a police report gives you a reference number to keep with this timeline.

#What Makes This Hard to Handle Alone

• One wrong step, such as repeated failed requests or unlinking and relinking accounts while a review is open, can make the picture harder to read.
• Instagram may not show any review option if the disabled message does not offer one.
• Linked accounts in Accounts Centre may change after the restore, and it is easy to miss what the hacker added.
• For sellers, losing an Instagram shop while Facebook is back still cuts off customers.

#What Meta Decides

Meta decides whether to restore each account, and on what timeline. Its help pages do not promise that restoring one app restores another, and some accounts are not restored. A clear, consistent record helps, but it does not control the outcome.

#How AwareXone Handles This Kind of Case

When we help with a partial restore, we work through Meta's official routes only. We help secure the restored account, check linked accounts, build the per-app tracker and timeline, and work out which Instagram route is still open to you. We never ask for passwords or codes, and Meta makes the final decision.

#When It Is Safer to Get Expert Help

If Instagram has stayed disabled for a while, or you are unsure which step to take next, it is easy to make it harder by trying everything at once. If you are stuck with this, we can handle it for you. You can read about our Instagram account recovery service and how we work on our trust page, then use Apply for Case Review below when you are ready. Reply within 60 seconds, 24 hours a day, every day.

Related guides: Facebook, Instagram and Threads disabled after a hacker posted harmful content, Instagram disabled for fraud and deception with linked accounts and Meta Account login problems.

#Frequently Asked Questions