Your Kick account was hacked and the email changed, or someone is streaming on your channel? Contact recovery, reset your stream key and spot fake staff.
If your Kick account was hacked and the email changed, contact Kick's Account Recovery Team at recovery@kick.com with your streamer username, previous email, approximate creation date and any past payment details. Once back in, change your password, turn on two-factor authentication and reset your stream key. Kick staff never ask for your password, key or codes.
SummaryYour Kick password stops working. The reset email never arrives, because the email on the account is no longer yours. Or worse, you see your channel live when you are not streaming. Someone has your account or your stream key, and you want both back under your control. This guide covers what Kick asks for when the email was changed, how to reset your stream key, what to do if two-factor authentication now locks you out, and the fake staff messages that start many of these takeovers. One wrong step can cost you the account, so know what you are doing before you start.
Last checked: 13 November 2026.
If your Kick account was hacked and the email changed, contact Kick's Account Recovery Team at recovery@kick.com with your streamer username, previous email, approximate creation date and any past payment details. Once back in, change your password, turn on two-factor authentication and reset your stream key. Kick staff never ask for your password, key or codes.
If you are facing this and Kick's recovery team is slow to verify you, contact us and we will help you get your details in order. You can apply for a case review as soon as you notice the change.
Kick's account recovery guide splits this into two paths. If you can still log in, it says to change your password immediately, enable two-factor authentication, review your email, payment information and connected accounts and change back anything that was changed, then contact recovery@kick.com to request a sign-out of all devices, which its team handles manually.
If you cannot log in, it says to try Forgot password on the login page first. If the reset email does not arrive, check the email address on file, because someone may have changed it.
Kick's guide says that if someone changed the email on your account, you will not receive password reset emails, and that you should contact its Account Recovery Team at recovery@kick.com immediately. It says Kick needs to verify your identity before restoring access.
| What Kick asks for | Where to find it | Notes |
|---|---|---|
| Your Kick streamer username | Your channel link or old messages | Exact spelling |
| The email that used to be on the account | Your mailbox: search for old Kick emails | The address before the hacker changed it |
| Approximate date you created the account | Your first Kick welcome email | A month and year is fine |
| Past payment information, if applicable | Bank or card statements | Kick mentions the last four digits of a card used and recent transaction dates |
| Anything else that proves you own it | Early streams, old emails from Kick | Facts, not screenshots of your password |
Send this from an email address you control, and only to recovery@kick.com. Never send your password or codes. If you lost access to your own email account instead, Kick says to recover it with your email provider first if possible, as that is the fastest way back.
Kick's page on OBS or Streamlabs not connecting says: "Never share your stream key with anyone. Anyone with your stream key can broadcast directly to your channel." It gives these steps to reset it.
If you cannot log in to reset the key, tell recovery@kick.com that someone is streaming to your channel when you write about the account.
Kick's two-factor authentication problems page says backup codes work when your authenticator app is not available. If you no longer have your authenticator and have no backup codes, it says you will need help from its security team, which must verify your identity before disabling two-factor authentication. Be ready to give your streamer username, the email on the account and proof of ownership such as past payment information or account creation details, and say which method you used, authenticator app or SMS.
Kick's recovery guide says that when it recovers an account, followers, subscriptions, channel content and earnings stay intact, and that if an attacker made changes such as withdrawing earnings or changing payout details, it will investigate and work with you. It says standard requests are typically resolved within a few business days, depending on how quickly you can verify, how complex the case is and how many requests it has at the time.
Kick's guide to recognising phishing, scams and impersonation says official Kick emails come from kick.com domains, and that Kick staff will never ask for your password, ask for your stream key, request two-factor codes or contact you through unofficial channels for account verification.
| What they say | What it really is |
|---|---|
| "Your account will be suspended unless you verify" | A fake login page to capture your password |
| "I am Kick staff and need your stream key to fix your channel" | Kick says staff never ask for your stream key |
| "Send me the code we just sent you" | Kick says staff never request two-factor codes |
| "We have a sponsorship deal, download our software to review it" | Kick warns these can install malware |
Kick says to forward suspicious emails to security@kick.com if you want them investigated. If you clicked a link and entered details, our guide to what to do after clicking a phishing link covers next steps.
If your account was suspended rather than hacked, our guide to a Kick suspension appeal covers that route. For harassment in your chat after a takeover, see our guide to reporting and blocking on Kick.
Kick decides whether it can verify you as the owner. Kick says it will need to verify your identity before it can restore access, and that a hacked account with multiple changes takes longer than a forgotten password.
The risks of doing this alone are real. Sending incomplete details can slow verification, an attacker may still hold your stream key, and fake helpers target streamers who post about being hacked.
If you are unsure about any step, or the channel is part of your income, having an experienced team handle it is the safer choice. AwareXone helps you prepare the recovery details for Kick, checks your account security once you are back in, and explains what Kick's routes can and cannot do. We never ask for your password, stream key or codes, and we cannot promise Kick's decision. Apply for case review through our account security help service, and read how we work on our trust page.
If your channel is your income, you do not have to wait this out alone. Apply for a case review and we will help you work towards getting the account and stream key back under your control. Reply within 60 seconds, 24 hours a day, every day.
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