Cara Laporkan Penipuan WhatsApp kepada NSRC

#Jawapan Pantas

Simpan bukti chat. Laporkan dalam WhatsApp, hubungi bank jika wang hilang, panggil NSRC 997, kemudian buat laporan polis. Jangan kongsi kod OTP dengan sesiapa yang mendakwa boleh bantu pemulihan.

Last checked: 9 November 2026.

#Mengapa NSRC 997 penting untuk penipuan WhatsApp?

MyGOV menyatakan NSRC ialah pusat tindak balas pantas untuk penipuan kewangan dalam talian di Malaysia. Panggilan 997 membantu bank cuba menyekat akaun penerima jika dilaporkan awal. Ia melengkapkan laporan dalam WhatsApp apabila wang terlibat.

#Apa yang perlu disediakan sebelum memanggil 997?

Sediakan nama bank, masa pemindahan, jumlah, nombor akaun penerima yang ditunjukkan dalam chat, dan tangkapan skrin mesej penipu. Polis juga memerlukan garis masa ringkas dalam Bahasa Melayu atau Inggeris.

A number you do not know claims you won a parcel fee waiver, offers a fixed return on crypto, or says your bank account will be frozen unless you tap a link. The message arrived on WhatsApp, so the fix is not the same as reporting a public Instagram post. You report from inside the chat, and you need to know what WhatsApp actually receives after you tap Report.

This guide covers how common WhatsApp scams open, the in-app report steps, what happens on WhatsApp's side, and what Malaysian readers should do if money has already moved.

Last checked: 9 November 2026.

#Quick Answer

Report the scammer from the chat: open the chat, use the contact menu, and choose Report, or long-press a specific message and report it. WhatsApp's page on reporting and blocking says the reported user is not notified, that reporting without blocking still allows them to message you, and that WhatsApp may receive up to five of the last messages in an individual chat plus basic call information. WhatsApp may ban an account if activity breaks its Terms of Service, but a report does not guarantee a ban. If you already paid, contact your bank and call the National Scam Response Centre on 997 immediately.

#How Do WhatsApp Scam Messages Usually Start?

WhatsApp's page on suspicious messages and scams lists patterns its safety content warns about, including messages about jobs, investments, loans, lottery wins, requests to forward a chain message, or anyone claiming you must pay to use WhatsApp. Because WhatsApp is free, anyone demanding payment to unban an account or unlock a feature is a strong scam signal on the same page.

#How Do You Report a Scammer on WhatsApp?

WhatsApp's block and report guide describes blocking from the chat menu and checking the box next to Report to WhatsApp when you block. You can also report without blocking on the same flow if you still need to keep evidence visible. The only official route is in-app; WhatsApp says contacting support outside that process will not speed review.

1. Screenshot the profile, messages and any payment instructions with the date visible on your phone.
2. Copy the full international phone number shown on the chat.
3. Open the chat, tap the name, and choose Report, or long-press the message and tap Report.
4. Block the sender if you do not want further contact.
5. Warn anyone the scammer mentioned, especially if they copied a contact's photo.
6. If money moved, call your bank and 997 before spending more time on the app report.

#What Happens After You Report?

WhatsApp's about reporting page states that it might ban accounts that violate its Terms, that a report will not necessarily result in a ban, and that after submission you do not need further action. It acknowledges receipt but will not contact you again with the outcome. WhatsApp also says it receives the user ID, message type, and timing data for reported messages.

That is different from a bank fraud hold or a police investigation. The number might keep messaging others even if your report is queued, so blocking locally still matters.

#If You Already Paid or Shared an OTP

Treat the payment as urgent. Call your bank's fraud line, then the National Scam Response Centre on 997. Check a suspicious receiving account on PDRM's Semak Mule portal before sending more. File a police report and, for technical follow-up, consider Cyber999 for incident logging. Keep your WhatsApp report as supporting evidence, not as the refund route.

#What Not to Do

• Do not share your six-digit registration code, two-step verification PIN or banking OTP with anyone.
• Do not pay a stranger to "trace" a scammer or force a ban.
• Do not forward the scam message to contacts; WhatsApp's scam guide warns that forwarding spreads harm.
• Do not delete chats until your bank or the police say they have what they need.

#When a Case Review Makes Sense

Most scam chats are one number and one report. SocialSafe by AwareXone can help when the same script is hitting many customers from rotating numbers, overlaps with a hijacked business account, or you need evidence organised across platforms. We review the case first, use only official channels, and never ask for your OTP. See how we work or the recovery hub.

#Frequently Asked Questions