AwareXone

Request a
Case Review

Tell us the platform and what happened. We reply within five hours, 9am to 11pm Malaysia time, every day, with what can realistically be done. Assistance is best-effort; platforms decide. No passwords, 2FA codes, cookies, or recovery codes.

We will never ask for your social media password, 2FA code, authentication cookie, or recovery code.

We handle cases in English, Bahasa Melayu and Chinese.

Payment terms

When we accept your case, we charge a case acceptance fee of 20% of the agreed price. For example, on a 1,000 case the fee is 200. This is a service fee for the time and work we begin as soon as your case is accepted, so it isn't refundable. The remaining 80% is due after the work is done.

Why this fee is non-refundable

As soon as we accept your case, a specialist starts reviewing your evidence, preparing your submissions, and contacting the platform for you. We set aside that time and turn down other work to do it. That effort is spent whatever the platform decides, so we can't return the fee once the case is accepted.

We tell you the full price before we accept your case, with no hidden fees. Recovery decisions are made by the platforms, so we can't guarantee any outcome.

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