# WhatsApp Account Recovery | AwareXone > WhatsApp hijacked, banned or locked by a two-step PIN in Malaysia? AwareXone reviews your case and the official routes. Best-effort. WhatsApp decides. Source: https://www.awarexone.com/social-media-recovery/whatsapp-account-recovery AwareXone · WhatsApp # WhatsApp account recovery Most WhatsApp takeovers start with one message asking you to forward a six-digit code. After that the attacker sets their own two-step PIN and messages your contacts for money. If re-registering your number has not worked, or your account or Business number was banned, a private case review tells you whether a legitimate path is still open. - Hijacked after sharing a code - Two-step PIN set by someone else - "This account is not allowed to use WhatsApp" - WhatsApp Business number banned - Unknown linked devices [Apply for Case Review](https://www.awarexone.com/all-types-of-social-media-problem-solutions#case-review) Reply within 60 seconds, 24 hours a day, every day. [Can anyone guarantee account recovery?](https://www.awarexone.com/research/guaranteed-account-recovery-explained) [Social media account recovery](https://www.awarexone.com/all-types-of-social-media-problem-solutions) ## At a glance AwareXone reviews WhatsApp cases worldwide: hijacked numbers, two-step verification PIN lockouts, and banned personal or Business accounts. We work only through WhatsApp's official routes, never ask for your six-digit code or PIN, and WhatsApp makes the final decision. Written or reviewed by [Md Shariar Shanaz Shuvon](https://www.awarexone.com/speaking), Founder & CEO of AwareXone and an ethical hacker and security researcher. [About AwareXone](https://www.awarexone.com/about) · [Speaking credentials](https://www.awarexone.com/speaking) · [Instagram](https://www.instagram.com/shuvonsec/) The situation ## What this service is - 01WhatsApp is tied to your phone number. Anyone who gets the six-digit registration code can move your account to their phone, and a two-step PIN they set can keep you out for days. - 02While you are locked out, the attacker can message your contacts, groups and customers in your name, usually asking for money or more codes. - 03We never ask for your registration code, two-step PIN, backup codes or anything that lets us log in. WhatsApp decides every ban review and recovery. Fit ## Who this is for - People whose WhatsApp was hijacked after a fake code or voting request - Business owners whose WhatsApp Business number was banned or restricted - Anyone locked out by a two-step PIN they did not set - Anyone who already tried re-registering and requesting a review without a result Process ## How the process works Four steps from submission to hardening. Platforms decide the final outcome. 1. 01 ### Submit your case Tell us the platform, account URL or username, what happened, and what you have already tried. 2. 02 ### Case review We qualify the situation. Not every submission is accepted. We only proceed when a legitimate path looks realistic. 3. 03 ### Recovery assistance If accepted, we help with evidence packing and legitimate platform processes. Outcomes remain with the platform. 4. 04 ### Secure the account When access returns, we guide MFA, sessions, recovery contacts, and connected-app hardening so the same failure is harder to repeat. Before you apply ## What information is required ### What we typically need - The phone number on the account, with country code - What happened and when (code shared, PIN prompt, ban message) - Screenshots of the exact on-screen message - Whether you still hold the SIM and the email linked to two-step verification ### What AwareXone can help with - Human case review before we accept work - We separate a hijack, a PIN lockout and a ban, because each has a different official route - Honest answers when the only step left is waiting or a review WhatsApp controls - Help warning contacts and securing linked devices once you are back in FAQ ## Frequently asked questions Can AwareXone recover a hijacked WhatsApp account in Malaysia? We review WhatsApp cases worldwide and help through WhatsApp's official routes, such as re-registering your number and the in-app review for bans. Assistance is best-effort and WhatsApp decides. Do you need my six-digit code or two-step PIN? No. Never share your registration code or PIN with anyone, including us. Anyone asking for them in a message is the scam, not support. Someone set a two-step PIN on my number. What now? Re-register the number on your own phone first. If a PIN you did not set blocks you, WhatsApp offers a reset through the email linked to two-step verification, or a wait before you can register again. We help you work out which applies to your case. My WhatsApp Business number was banned. Can you help? We review the ban notice, your business use and what the appeal should say, then help you request a review through WhatsApp's official route. We cannot overturn a ban ourselves. How fast will you reply? We reply within 60 seconds, 24 hours a day, every day after you submit a case review. How long WhatsApp takes depends on its own review. Can you guarantee I get my WhatsApp back? No. No legitimate provider can promise WhatsApp's decision. We only accept cases where a legitimate path looks realistic, and we say so when it does not. Related ## Other recovery services - [Telegram account recoveryHijacked, frozen or locked Telegram. Case review first.View service](https://www.awarexone.com/social-media-recovery/telegram-account-recovery) - [Impersonation removalFake profiles using your name, photos, or brand. Case review first.View service](https://www.awarexone.com/social-media-recovery/impersonation-removal) - [Instagram account recoveryHacked, locked, or disabled Instagram. Case review first.View service](https://www.awarexone.com/social-media-recovery/instagram-account-recovery) - [Facebook account recoveryHacked, locked, or disabled Facebook. Case review first.View service](https://www.awarexone.com/social-media-recovery/facebook-account-recovery) Important notice ## Limitations AwareXone is an independent service provider. We are not affiliated with, endorsed by, or employed by Meta, Instagram, TikTok, X, YouTube, Snapchat, or other platforms unless explicitly stated. Platform decisions remain under the control of the relevant platform. AwareXone provides documentation, support, reporting, and escalation assistance where appropriate. We will never ask for your social media password, 2FA code, authentication cookie, or recovery code. Need help with a social media account? [Apply for Case Review](https://www.awarexone.com/all-types-of-social-media-problem-solutions#case-review) [How we work and what we never ask for](https://www.awarexone.com/trust) ## Related recovery help - [Hacked WhatsApp account recovery](https://www.awarexone.com/hacked-whatsapp-account-recovery). Log back in with your SIM and handle the PIN lock. Guides ## Guides for this problem Step-by-step articles on the situations we see most often here. Free to read, no sign-up. [WhatsAppAccount recoveryMalaysiaHacked WhatsApp: Email Changed, What to DoWhatsApp hacked in Malaysia? Log back in with the 6-digit code sent to your SIM, wait 7 days if a PIN blocks you, warn contacts and never share the code.2026-11-0911 min read](https://www.awarexone.com/research/hacked-whatsapp-account-email-changed-what-to-do)[WhatsAppAccount recoveryMalaysiaHow to Appeal a WhatsApp Ban Step by StepWhatsApp banned your number? Step-by-step Request review in the official app, order if you were hacked, Business wording, and unban scams to avoid.2026-11-0911 min read](https://www.awarexone.com/research/how-to-appeal-a-whatsapp-ban-step-by-step)[WhatsAppAccount recoveryMalaysiaHow to Contact WhatsApp Support for Account RecoveryHow to reach real WhatsApp help for a hack or ban: in-app Help, Request review, and why support emails rarely restore accounts.2026-11-095 min read](https://www.awarexone.com/research/how-to-contact-whatsapp-support-for-account-recovery) More guides on this topic 33 - [How to Recover a Hacked WhatsApp Account: First Steps](https://www.awarexone.com/research/how-to-recover-a-hacked-whatsapp-account-first-steps) - [How to Unlock a Locked WhatsApp Account](https://www.awarexone.com/research/how-to-unlock-a-locked-whatsapp-account) - [Malaysia Chinese Guide: WhatsApp Kena Hack](https://www.awarexone.com/research/malaysia-chinese-guide-whatsapp-kena-hack) - [Recover a Hacked WhatsApp Account in the First Hour](https://www.awarexone.com/research/recover-a-hacked-whatsapp-account-in-the-first-hour) - [Recover Banned WhatsApp Account: Appeal Guide](https://www.awarexone.com/research/recover-banned-whatsapp-account-appeal-guide) - [WhatsApp Account Recovery Without SIM Card](https://www.awarexone.com/research/whatsapp-account-recovery-without-sim-card) - [WhatsApp Business Account Blocked by Meta: What to Do](https://www.awarexone.com/research/whatsapp-business-account-blocked-by-meta-what-to-do) - [WhatsApp Channel Suspended: What It Means and Appeals](https://www.awarexone.com/research/whatsapp-channel-suspended-what-it-means-and-appeals) - [WhatsApp Verification Code Not Working: Fixes](https://www.awarexone.com/research/whatsapp-verification-code-not-working-fixes) - [Report a WhatsApp Scam in Singapore: ScamShield and Police](https://www.awarexone.com/research/singapore-report-whatsapp-scam) - [WhatsApp Hijacked Through My Voicemail: How to Get Back In](https://www.awarexone.com/research/whatsapp-hijacked-through-voicemail) - [WhatsApp Linked Devices Keep Logging Out: Bug or Spying?](https://www.awarexone.com/research/whatsapp-linked-devices-keep-logging-out) - [Removed as WhatsApp Group Admin: Can I Get Control Back?](https://www.awarexone.com/research/whatsapp-removed-as-group-admin) - [WhatsApp "Security Code Changed": Has My Number Been Cloned?](https://www.awarexone.com/research/whatsapp-security-code-changed) - [WhatsApp "Try Again in X Hours" for My Code: Am I Blocked?](https://www.awarexone.com/research/whatsapp-try-again-in-hours-code) - [Does WhatsApp Work in the UAE? What Works and What Doesn't](https://www.awarexone.com/research/whatsapp-uae-what-works) - [WhatsApp Says Update Phone Software to Log In: What Now?](https://www.awarexone.com/research/whatsapp-update-phone-software-to-log-in) - [WhatsApp Verification Code Not Arriving? What to Do](https://www.awarexone.com/research/whatsapp-verification-code-not-arriving) - [WhatsApp "Vote for My Child" Scam: Get Your Account Back](https://www.awarexone.com/research/whatsapp-vote-for-my-child-scam) - [WhatsApp "Wrong Number" Scam: What If I Already Replied?](https://www.awarexone.com/research/whatsapp-wrong-number-scam) - [WhatsApp Hacked in Singapore? Recovery & Police Advice](https://www.awarexone.com/research/whatsapp-hacked-account-recovery-singapore) - [WhatsApp Hacked in the UK? How to Get It Back](https://www.awarexone.com/research/whatsapp-hacked-account-recovery-uk) - [WhatsApp Channel Closed? 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