# Twitch Stalker Back on New Usernames After a Ban: Report It > A Twitch viewer has stalked you for years and returns on new accounts after each ban? How to log it, report every account, protect family and go to police. - URL: https://www.awarexone.com/research/twitch-stalker-returns-with-new-usernames-after-ban-report-harassment - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-11-13 - Topics: Twitch, Stalking, Harassment, Streamers - Related service: Digital identity protection: https://www.awarexone.com/digital-identity-protection ## Short answer If a harasser keeps returning to your Twitch chat on new usernames, ban and report every new account, noting earlier usernames in the Tell Us More field. Turn on Suspicious User Controls, keep a private log of accounts, email Twitch's Off-Service Investigation Team about severe off-Twitch abuse, and contact police if anyone is threatened. ## Summary - Report each new account through Twitch's reporting tools as well as banning it, because a ban only removes the account from your chat. - Twitch's Community Guidelines list stalking and creating accounts dedicated to harassment as harassment, and doxxing is covered on and off Twitch. - Suspicious User Controls and Shared Ban Info can flag accounts likely linked to a banned user and help streamers you trust keep the same people out. - Keep one private log of every username, date, chat line and off-Twitch threat so each report and any police report tells the same story. - If you fear for your own or your family's safety, Twitch says to report it to local law enforcement immediately. You ban the account, and a week later the same person is back under a new name. Over months or years you start recognising the phrasing, the timing, the jokes only they make. Sometimes it spills off Twitch, into messages to your friends or comments about your family. Banning feels like the only thing you can do, and it is not enough. This guide is for streamers dealing with a persistent harasser or small group. It covers how to keep a log that holds together over time, how to report each new account rather than only banning it, which Twitch tools help in chat, when the off-service route applies and how to protect your family's details. For one-off chat or whisper harassment, our guide to [blocking and reporting on Twitch](https://www.awarexone.com/research/twitch-harassment-whispers-chat-block-report) covers the basics. Last checked: 13 November 2026. ## Quick Answer If a harasser keeps returning to your Twitch chat on new usernames, ban and report every new account, noting earlier usernames in the Tell Us More field. Turn on Suspicious User Controls, keep a private log of accounts, email Twitch's Off-Service Investigation Team about severe off-Twitch abuse, and contact police if anyone is threatened. If you are facing this and the reports go nowhere, contact us and we will help you build a case Twitch can act on. You can [apply for a case review](https://www.awarexone.com/contact?interest=account-recovery-case) whenever you want support. ## Why Streamers Are Asking This Now Reports on X in November 2026 described a streamer finding that a viewer who had chatted in her streams for years appeared to be part of a group harassing her, and who changed username once noticed. We have not verified those reports and are not naming anyone. The pattern, a familiar viewer who is part of a long-running campaign and switches identities when spotted, is the one this guide addresses. ## What Twitch's Rules Cover Twitch's [Community Guidelines](https://safety.twitch.tv/articles/en_US/Knowledge/Community-Guidelines) list, among examples of harassment, "Stalking or ignoring another person's established personal physical boundaries" and "Creating accounts dedicated to harassment, such as through abusive usernames". The same guidelines say Twitch does not allow users to reveal the personal information of others on its service. Under the Off-Service Conduct section, Twitch says it acts on certain severe offences committed off Twitch, including doxxing, which it defines as sharing personally identifiable information with malicious intent, such as a home, work or school address or physical location, and swatting. ## Keep One Evidence Log A long campaign is hard to report in pieces. One log, kept privately, lets every report point to the same history. Do not share the log publicly and do not post the harasser's usernames to call them out. *Evidence log template by AwareXone based on the details Twitch's Filing a Report page asks for (read 13 November 2026).* | Column | What to record | Why it matters | | --- | --- | --- | | Date and time, with time zone | When each message or account appeared | Twitch asks for date and time, including time zone | | Username | Every name used, in order | Shows one person or group returning | | Channel | Where it happened | Twitch asks for the channel name | | What happened | A short factual note, without repeating slurs or threats in full | Lets reviewers follow the pattern | | Link to earlier names | Why you think it is the same person, in plain facts | Gives context without accusing in public | | Report reference | Date you reported and the confirmation email | Tracks what Twitch has already seen | | Off-Twitch contact | Where and when, with a link if there is one | Needed for off-service and police reports | ## Report Every New Account, Not Just Ban It Banning removes the account from your chat. Reporting sends it to Twitch. Twitch's [Filing a Report](https://safety.twitch.tv/s/article/Filing-a-Report) page says to include as much detail as possible in the Tell Us More field, including the date and time with time zone, a detailed description and the channel name. 1. In chat on the web, click the username, click the three vertical dots, then Report. On mobile, tap the username and select Report. 2. Choose the category that fits best. If it is not on the first page, use Search to find it. 3. In Tell Us More, state the earlier usernames from your log and say the account appears to be the same person returning after a ban. 4. Submit, then ban the account. Twitch offers the option to block the account after you report it. 5. Record the confirmation email in your log. Check your spam folder if it does not arrive. The page also describes a Batch Reporting Tool in Mod View, which lets you and your moderators report recently banned or timed-out users after a stream. It says users stay in that list for 8 hours after the ban or timeout, so use it the same day. Twitch warns that abuse of the report tool breaks its rules, so report each account once with accurate detail rather than mass reporting. ## Use Twitch's Tools to Catch Returns Twitch's [Suspicious User Controls](https://help.twitch.tv/s/article/suspicious-user-controls) page describes a detection setting that uses machine learning to flag accounts as "Possible" or "Likely" to be linked to someone banned from your channel. By default, likely matches are restricted, so their messages are shown only to you and your moderators, and possible matches are monitored, so their messages appear but are flagged. You manage it in Moderation settings in your Creator Dashboard, and you can also add individual users to monitoring from their viewer card. The same page describes Shared Ban Info, which lets you share who you have banned with other channels you choose, so streamers you trust can keep serial harassers out of their communities too. If the same person moves between friends' channels, this is worth setting up together. ## When the Off-Service Route Applies For severe offences off Twitch, the Filing a Report page says to email the Off-Service Investigation Team at OSIT@twitch.tv, and that these reports are handled with complete confidentiality. The guidelines say Twitch needs verifiable evidence before acting on off-service reports, such as content uploaded by the person or direct reports from victims, and that it will not act on reports about on-Twitch behaviour sent to that team. Twitch explained the background to this route in a [2021 blog post on off-service misconduct](https://blog.twitch.tv/en/2021/04/07/our-plan-for-addressing-severe-off-service-misconduct). Use it for things like doxxing or credible threats, and keep on-Twitch chat harassment in the normal report flow. ## Protect Your Family's Details - Review what is visible on stream: windows, mail, school uniforms, street views and family names said aloud. - Ask family members to make their own accounts private and not to tag your location. - Remove family names and photos from your public bios, panels and other platforms where you can. - Tell moderators which details must be removed from chat immediately if posted. - If an address or school is posted, report it on the platform where it appears and record it in your log. > Warning: **Going to the police.** Twitch's Community Guidelines say that if someone's behaviour has made you fear for your own safety or that of your immediate family, you should report it to your local law enforcement immediately. Bring your log. In Malaysia, our guide to making a police report for online harassment covers the local steps. Our Malaysian guide on [police reports for online harassment](https://www.awarexone.com/research/police-report-online-harassment-malaysia) explains what to bring, and our [evidence collection guide](https://www.awarexone.com/research/collect-evidence-before-reporting-harassment) goes deeper on record keeping. > Warning: **Scam warning.** People sometimes offer to unmask or ban a harasser for a payment. These are not part of any Twitch process. Do not share your Twitch login, stream key or codes with anyone offering help, and do not try to identify the harasser yourself. > Note: **Reporting is free.** Reporting on Twitch, emailing the Off-Service Investigation Team and making a police report cost nothing. You do not need to pay anyone to report. ## What Twitch Decides and Does Not Tell You The Filing a Report page says review time depends on the severity of the report, the evidence available and the size of the queue. You get an email if action is taken for the reason you chose, but not if no action was taken, if action was taken for a different reason, if the account was already actioned, or if the report relates to alleged criminal behaviour. Twitch does not promise that one person's new accounts will be linked or stopped. ## When It Is Safer to Get Expert Help A campaign that runs for years wears people down. Reports get filed in a rush with no history, family details slip out on stream, and the work of keeping a log falls on you alone while you are being targeted. If you want support, having an experienced team keep the log and prepare reports is the safer choice. AwareXone organises your evidence, prepares each Twitch and off-service report for you to submit, and reviews what personal details are exposed across your public profiles. We never ask for your password, stream key or codes, we do not try to unmask anyone, and we cannot promise an outcome. Apply for case review through our [digital identity protection](https://www.awarexone.com/digital-identity-protection) service, and read how we work on our [trust page](https://www.awarexone.com/trust). Nobody should have to carry a long harassment campaign alone. If the new accounts keep coming, [apply for a case review](https://www.awarexone.com/contact?interest=account-recovery-case) and we will help you take it from here. Reply within 60 seconds, 24 hours a day, every day. ## Frequently Asked Questions ### Does banning a Twitch user stop them making new accounts? No. A ban removes that account from your chat. Report each new account too, and use Suspicious User Controls to flag likely returns. ### What should I write in the report? Twitch asks for the date and time with time zone, a detailed description and the channel. Add the earlier usernames from your log. ### Can Twitch act on harassment that happens off Twitch? For severe offences such as doxxing or credible threats, email OSIT@twitch.tv with verifiable evidence. Twitch says it will not act on on-Twitch reports sent there. ### Will Twitch tell me what happened to the account? You get an email if action is taken for the reason you reported, but not in several other cases, including reports about alleged criminal behaviour. ### When should I go to the police? Twitch says to contact local law enforcement immediately if you fear for your own or your family's safety. ## Official sources - [Official: Filing a Report (read 13 November 2026)](https://safety.twitch.tv/s/article/Filing-a-Report) - [Official: Knowledge: Community Guidelines (read 13 November 2026)](https://safety.twitch.tv/articles/en_US/Knowledge/Community-Guidelines) - [Official: Suspicious User Controls (read 13 November 2026)](https://help.twitch.tv/s/article/suspicious-user-controls) - [Official: Our Plan for Addressing Severe Off-Service Misconduct (read 13 November 2026)](https://blog.twitch.tv/en/2021/04/07/our-plan-for-addressing-severe-off-service-misconduct) --- AwareXone is an independent provider serving clients worldwide, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.