# Snapchat Account Hacked? How to Get It Back and Secure It > Snapchat account hacked in Malaysia? Reset by SMS or email, use Snapchat Support Bot if locked out, stop scam Snaps to friends and avoid fake recovery help. - URL: https://www.awarexone.com/research/snapchat-account-hacked-recovery - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-10-05 - Topics: Snapchat, Account recovery, Malaysia - Related service: Recovery hub: https://www.awarexone.com/all-types-of-social-media-problem-solutions ## Short answer If you are still logged in, change your password, fix the email and mobile number, and end unknown sessions. If you are locked out, reset by SMS or email, then use Snapchat Support Bot with an email you can access, your username and when you lost access. Never share your codes. Snapchat decides. ## Summary - If you are still logged in, change your Snapchat password, check the email and mobile number, and end every session you do not recognise. - If you are locked out, try Forgot your password by SMS or email first, then use Snapchat Support Bot and choose the compromised account option. - Give Support Bot an email address you can open, your username and roughly when you lost access, because Snapchat uses those details to verify you. - Warn your friends from another app that any money, investment or code requests sent from your Snapchat are not from you. - Snapchat says its staff never ask for your password or My Eyes Only passcode, so anyone offering to recover the account for a payment or your codes is not helping. - Only Snapchat can return the account, it cannot reset a password without access to the linked email or phone, and some hacked accounts do not come back. A friend messages you on WhatsApp: why is your Snapchat asking me for money? Or your display name has changed, your password no longer works, and Snapchat has emailed you about a login you never made. The short answer: act in a set order. If you are still logged in, change the password, fix the email and phone number, and remove any device you do not recognise. If you are locked out, reset the password by SMS or email, and if that fails, report the account as compromised through Snapchat Support Bot. This guide covers both situations, what to tell Snapchat, how to stop scam Snaps reaching your friends, how to protect My Eyes Only, and the fake helpers who target people in exactly this position. Last checked: 5 October 2026. ## What Should You Do If Your Snapchat Account Is Hacked? Secure the email account linked to Snapchat first, then change your Snapchat password and confirm the email and mobile number in Settings are yours. Snapchat's page on [compromised accounts](https://help.snapchat.com/hc/en-us/articles/7012305621908-My-account-is-compromised) gives those two steps and says to end any session you do not recognise in Session Management. If you cannot log in, use "Forgot your password?" by SMS or email. If that does not work, use Snapchat Support Bot, which Snapchat's [account access page](https://help.snapchat.com/hc/en-us/articles/23102718270996-I-can-t-access-my-account) points to for hacked accounts. Warn your friends from another app. Nobody outside Snap, including AwareXone, can restore the account for you. ## Signs Someone Else Is Using Your Snapchat Snapchat counts an account as compromised when someone without permission has accessed it. Its help page lists the warning signs. Match what you see to the table, then act on the right-hand column. Notice wording varies by app version and region. *Signs of a hacked Snapchat account and the first step for each, based on Snapchat Support pages at the time of writing.* | What you notice | What it usually means | What to do now | | --- | --- | --- | | A login code you did not request, by email or SMS | Snapchat says someone used your password on an unrecognised device and the extra check blocked them | Do not give the code to anyone and change your password straight away | | A "Just logged in" notice for a device you do not know | Someone signed in successfully | Change your password and end that session in Session Management | | Your email address or mobile number has changed | The hacker is trying to take recovery away from you | Look in your old inbox for a Snapchat notice about the change, which Snapchat says you may be able to revert | | Two-factor authentication turned on, or a new display name | Someone is settling in to keep the account | Reset the password, then turn on your own 2FA and Recovery Code | | Friends report strange Snaps, links or friend requests from you | The account is being used to spam or scam your contacts | Warn people from another app and follow the friends section below | | Story or Spotlight posts you did not make, or a data export you did not ask for | Someone has been inside the account and may have copied your data | Secure the account, then delete the posts once you are back in | ## Still Logged In? Lock the Hacker Out in This Order If the app still opens for you, you are in a strong position. Work through these steps in one sitting, in this order. 1. Secure your email first: new password, and remove any forwarding rule or recovery address you did not add. Whoever controls that inbox can reset Snapchat again. 2. In Snapchat, open Settings, tap "Password" and change it. Use a new password you have never used anywhere else. 3. In Settings, check the email address and mobile number. Replace anything that is not yours with your own details and verify them. 4. Open Session Management and end every session or device you do not recognise. Snapchat's [security tips](https://help.snapchat.com/hc/en-us/articles/7012304746644-What-steps-can-I-take-to-help-protect-my-security-and-safety-on-Snapchat) say to terminate an unknown session and change your password. 5. Forget any linked device you do not recognise. Snapchat says this logs that device out, and new logins will need two-factor authentication if you have it on. 6. Add a passkey, which Snapchat describes as a login method that resists phishing and password leaks. 7. Turn on two-factor authentication. Snapchat recommends an authenticator app such as Google Authenticator, Microsoft Authenticator or Duo. 8. Create a Recovery Code under Two-Factor Authentication and store it offline, not in your email. 9. If you use My Eyes Only, change that passcode too (see below). ## Locked Out: Reset the Password by SMS or Email If the hacker changed your password but not your email or phone, a normal reset may be all you need. Snapchat's page on [resetting a password](https://help.snapchat.com/hc/en-us/articles/7012348977684-I-forgot-my-password-How-do-I-reset-it) describes three ways in: - From the login screen by email: tap "Forgot your password?", choose email, open the reset link and set a new password. - From the login screen by SMS: tap "Forgot your password?", choose SMS, enter the verification code and tap "Continue", then change the password in Settings. - In a browser: go to accounts.snapchat.com, enter the phone number or email on the account, click "Forgot Password" and follow the SMS or email. Type accounts.snapchat.com into the browser yourself. Snapchat's page on [sign-in alerts](https://help.snapchat.com/hc/en-us/articles/45269894320404-I-got-a-sign-in-alert-I-didn-t-request) says it never emails or texts asking for your password or 2FA codes, or asking you to click a login link, and that real Snapchat emails come from the accounts.snapchat.com domain. If you set up two-factor authentication yourself before the hack, know your password, and have lost the phone or authenticator app that receives your codes, a Recovery Code you created in advance may get you in. Snapchat's [Recovery Code page](https://help.snapchat.com/hc/en-us/articles/7012350903188-How-do-I-use-a-Recovery-Code-for-Snapchat) says to log in with your username and password, then enter the Recovery Code when prompted. That switches 2FA off, so turn it back on. Snapchat says it does not support lost Recovery Codes. ## When the Reset Fails: Snapchat Support Bot and What to Tell It If no reset reaches you, the route is Snapchat Support Bot, which you reach from Snapchat Support. Snapchat's [account access page](https://help.snapchat.com/hc/en-us/articles/23102718270996-I-can-t-access-my-account) says to include an email address you can access so support can reply. It also says support will ask for details to verify your identity, such as your username and when you lost access. Prepare these before you start: - Your exact username. Snapchat says it differs from your display name, and a friend can read it from your Friendship Profile. - An email address you can open today, ideally the one that used to be on the account. - The date and rough time you lost access, and what you noticed first. - Screenshots of Snapchat emails about a new login, a password change or an email change, with the date visible. - The email and mobile number that were on the account before the hack. - Screenshots from friends of any scam Snaps sent from your account. - Three or four calm sentences describing what happened, ready to paste. > Note: **What Snapchat will never ask for.** Snapchat says a representative will never ask for your password or My Eyes Only passcode, and does not need them to help you. Give Support Bot facts about the account, never your secrets. ## What If the Hacker Changed Your Email and Phone Number? This is the hardest case. Snapchat's account access page states that it cannot reset a password if you do not know, or no longer have access to, the email and mobile number linked to the account. It adds that knowing your username alone is not enough for a reset. Check the old inbox for a Snapchat message about the change. Snapchat's sign-in alert page says you may be able to revert a change from that notice. If you have nothing like that, explain the timeline in Support Bot with the evidence above, and be ready for Snapchat to say no. In Malaysia, a phone that suddenly shows "No service" while Snapchat codes stop arriving can mean your number has been moved to another SIM. Call your carrier from another phone and ask whether your SIM was replaced. Our guide to [SIM swap takeovers in Malaysia](https://www.awarexone.com/research/sim-swap-malaysia-accounts-hacked) covers what to ask. Snapchat also warns against temporary or disposable numbers on your account, because a number reassigned to someone else can lead to a compromise. ## Your Friends Are Getting Scam Snaps From You Hackers use a familiar name to make a request feel safe: "can you help me, I need money urgently", an investment that "doubled my savings", or a request to forward a code. Your friends trust your Bitmoji, which is the point. 1. Post a short warning on WhatsApp, Instagram or another app you control: "My Snapchat was hacked. Do not send money or codes to anyone using it." 2. Ask friends to call you on your saved number before acting on anything that looks like you. 3. Ask them to report the scam messages in Snapchat. Snapchat's [reporting page](https://help.snapchat.com/hc/en-us/articles/7012399221652-How-do-I-report-abuse-illegal-content-or-other-violations-on-Snapchat) says to press and hold a Chat message and tap "Report". 4. Collect screenshots of what they received, for Support Bot and for a police report if anyone lost money. Our guide to [what to do when a hacked account messages your friends](https://www.awarexone.com/research/hacked-account-messaging-friends) has wording you can send, and what a friend should do if they already transferred money. ## Protecting My Eyes Only and Your Memories My Eyes Only keeps private Snaps behind a separate passcode, on top of your account password. That passcode is worth protecting as carefully as the password itself. - Never share the My Eyes Only passcode. Snapchat names it alongside your password as something its staff never request. - Once you are back in, change it. Snapchat's page on [changing the passcode](https://help.snapchat.com/hc/en-us/articles/7012368519828-How-do-I-change-my-My-Eyes-Only-passcode) says to swipe to My Eyes Only in Memories, tap "Options", then "Change Passcode", entering the current one first. - Think before using "Forgot Passcode". Snapchat's page on a [forgotten passcode](https://help.snapchat.com/hc/en-us/articles/7012359362196-I-forgot-my-My-Eyes-Only-passcode) says a new one deletes every Snap saved there, and Snapchat Support cannot recover them. If someone threatens to share private images taken from your account, do not pay or negotiate. Report the account in the app and make a police report. ## How Snapchat Accounts Usually Get Taken Snapchat's own pages describe the common routes in, so you can spot the next attempt: - A reused password leaked from another site. A login code you did not request means someone already has your password. - A code or login link shared with a "friend" or "support". Snapchat says never to share one-time passcodes or login links with anyone. - Adding someone else's email to your account. Snapchat warns that scammers offer free gift cards or Snapchat+ in exchange, then use that email to take over. - Links or shortcuts sent in Chat, even from a friend who says it is a joke. The same reused-password and clicked-link patterns cost people their Discord accounts too, often through a free Nitro link or a QR code; our guide to [Discord hacked by a free Nitro link or QR code](https://www.awarexone.com/research/discord-account-hacked-nitro-scam) covers that version. ## Fake Snapchat Support and Recovery Hackers > Warning: **Snapchat staff do not message you on Snapchat.** Snapchat's reporting page says its employees will never contact you through Snaps or Chat to help, and asks you to report any account claiming to be support. Accounts on Instagram, TikTok or Telegram offering to "recover" a Snapchat for a payment, in English, Bahasa Malaysia or Chinese, cannot do anything you cannot do yourself. Never share your password, login code, Recovery Code or My Eyes Only passcode. Our guide to [fake hackers who offer account recovery](https://www.awarexone.com/research/fake-hackers-offering-account-recovery-scam) explains how that scam works and the red flags to watch for. ## If Money Was Lost or a Code Was Shared in Malaysia Deal with the money first. The government's [NSRC 997 hotline page](https://www.malaysia.gov.my/en/categories/safety-and-community/cybersecurity/nsrc-997-hotline) says to call 997 within 24 hours of discovering a scam so authorities can try to block the transactions, then contact your bank and make a police report at the nearest station. This applies whether you paid a fake recovery helper or a friend sent money to the hacker. If the takeover started with a fake Snapchat login page, a phishing link or a hacked email account, you can also report it to CyberSecurity Malaysia's [Cyber999 incident response centre](https://www.cybersecurity.my/portal-main/services/cyber999-overview), which takes reports by online form, email, phone and mobile app. Then change the password on every account that shared the old one. ## Mistakes That Make a Snapchat Takeover Harder to Undo - Changing the Snapchat password while the hacker still controls your email. - Forwarding a login code to anyone, including someone using a friend's account. - Ignoring the email about a changed address, which may let you revert it. - Leaving unknown sessions or linked devices in place after you get back in. - Resetting My Eyes Only in a panic and losing every Snap saved there. - Paying an account offering to recover your Snapchat. - Moving to a new account straight away. If the old one may be locked, our guide to [Snapchat account locks and appeals](https://www.awarexone.com/research/snapchat-account-locked) covers that route. ## When a Case Review Makes Sense Most Snapchat takeovers can be handled alone with the steps above, and only Snapchat can return an account. A second opinion helps when the email and phone are both gone, when a hack and a lock are tangled together, or when the account carries your business. SocialSafe by AwareXone, our recovery service, looks at your case first and tells you honestly whether an official route is still open. The work is best effort, uses Snapchat's own processes only, and comes with no guarantee. The [recovery hub](https://www.awarexone.com/all-types-of-social-media-problem-solutions) explains how that review works, and our [Trust Center](https://www.awarexone.com/trust) sets out what we never ask for, starting with your password and codes. ## Frequently Asked Questions ### Can I recover my Snapchat if the hacker changed my email and phone number? Sometimes. Snapchat says it cannot reset a password without access to the linked email or phone, so look for a change notice in your old inbox and then contact Snapchat Support Bot with your username and when you lost access. ### Will changing my Snapchat password log the hacker out? Do not rely on it. Snapchat tells you to change the password and also end unknown sessions in Session Management and forget unrecognised linked devices, so do all three. ### Is there a Snapchat support phone number or email for hacked accounts? Snapchat's help pages point hacked account owners to Snapchat Support Bot and do not list a phone line. Treat any number or account claiming to be Snapchat support as a scam. ### Can the hacker see my My Eyes Only Snaps? Not without the passcode, which is why you should never share it. Change it once you are back in, and avoid "Forgot Passcode" unless you accept losing the Snaps saved there. ### Snapchat kena hack, can AwareXone get it back for me? Only Snapchat can return an account. AwareXone can review your case and help you use the official routes properly, but it never asks for your password or codes and cannot promise an outcome. ## Official sources - [Snapchat Support: My account is compromised (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012305621908-My-account-is-compromised) - [Snapchat Support: I can't access my account (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/23102718270996-I-can-t-access-my-account) - [Snapchat Support: What steps can I take to help protect my security and safety on Snapchat? (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012304746644-What-steps-can-I-take-to-help-protect-my-security-and-safety-on-Snapchat) - [Snapchat Support: I forgot my password. How do I reset it? (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012348977684-I-forgot-my-password-How-do-I-reset-it) - [Snapchat Support: I got a sign-in alert I didn't request (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/45269894320404-I-got-a-sign-in-alert-I-didn-t-request) - [Snapchat Support: How do I use a Recovery Code for Snapchat? (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012350903188-How-do-I-use-a-Recovery-Code-for-Snapchat) - [Snapchat Support: How do I change my My Eyes Only passcode? (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012368519828-How-do-I-change-my-My-Eyes-Only-passcode) - [Snapchat Support: I forgot my My Eyes Only passcode (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012359362196-I-forgot-my-My-Eyes-Only-passcode) - [Snapchat Support: How do I report abuse, illegal content, or other violations on Snapchat? (read 5 October 2026)](https://help.snapchat.com/hc/en-us/articles/7012399221652-How-do-I-report-abuse-illegal-content-or-other-violations-on-Snapchat) - [MyGOV Malaysia: NSRC 997 Hotline (read 5 October 2026)](https://www.malaysia.gov.my/en/categories/safety-and-community/cybersecurity/nsrc-997-hotline) - [CyberSecurity Malaysia: Cyber999 Cyber Incident Response Center (read 5 October 2026)](https://www.cybersecurity.my/portal-main/services/cyber999-overview) --- AwareXone is an independent Malaysia-based provider, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.