# Report Romance Scam Account on Facebook > A Facebook profile built trust then asked for money? Report scam or fraud on the profile and messages, keep evidence, and bank or NSRC 997 steps in Malaysia. - URL: https://www.awarexone.com/research/report-romance-scam-account-on-facebook - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-11-09 - Topics: Facebook, Scams, Content removal, Malaysia - Related service: Social media content removal: https://www.awarexone.com/social-media-recovery/social-media-content-removal ## Short answer Stop paying, screenshot the Facebook profile URL and chat history, then report the account for scam or fraud and report payment messages separately. Block after capturing evidence. If you sent money in Malaysia, call your bank and NSRC 997 and lodge a police report. Meta reviews platform action only. ## Summary - Romance scammers build trust on Facebook, then invent emergencies that need urgent bank transfers or gift cards. - Save profile URLs, chat exports and payment screenshots before you block, because accounts rename during review. - Report the profile for scam or fraud, and report individual messages that contain payment demands. - Stop sending money, even small verification amounts, and never share banking OTP codes with anyone. - In Malaysia, call your bank and NSRC 997 if money moved, and make a police report with the evidence pack. - Meta decides each report. Recovery sellers who contact you first are usually a second scam. Someone you met on Facebook seemed genuine for weeks. Suddenly they need money for medical bills, customs fees or a flight to visit you. The story changes, but the request keeps coming. This is a romance scam pattern, not a relationship problem you can talk through. Report the profile and messages as scam or fraud, protect your money, and keep evidence for your bank and the police. This guide walks through Facebook report menus for romance scams, what to save before you block, and Malaysian agency steps when transfers already happened. It is general information, not relationship counselling or legal advice. Last checked: 9 November 2026. Report Page menus differ slightly on mobile devices; use the same Options entry below the cover photo shown on Facebook's help pages. ## Quick Answer Save the Page URL, display name, profile picture and worst posts. Logged in, open the Page, click "Options" below the cover photo, choose "Report Page", and follow prompts for pretending to be a business. Without an account, use Meta's [impostor form](https://www.facebook.com/help/contact/295309487309948) linked from [Facebook's impersonation help](https://www.facebook.com/help/174210519303259). For counterfeit goods under your registered trademark, file through Meta's [intellectual property hub](https://www.facebook.com/help/intellectual_property) as well. ## How Can You Tell It Is Not Your Real Page? - Creation date and follower count do not match your history. - The About section lists a different city or phone number. - Posts push urgent payment links you never published. - Ads in Meta's Ad Library show spend you did not authorise. - Customers report messages asking for codes or deposits. *Confirm before you pick impersonation versus trademark* | Signal | What it suggests | | --- | --- | | Logo copied from your website | Impersonation or trademark issue | | Name one letter off from yours | Deliberate confusion | | Only recent posts with giveaway urgency | Scam pattern | | No link to your verified domain | Likely fake | ## Report the Page for Impersonation 1. Open the suspect Page while logged into Facebook as yourself or your business profile. 2. Click Options below the cover photo. 3. Select Report Page and choose the option for pretending to be another business or person. 4. Describe clearly that the Page uses your brand name and logo to pose as your company. 5. Submit and note any confirmation. 6. Track the Page until you see a change or a Support Inbox message. Facebook's impersonation page says you can report even if you do not have a Facebook account, using the contact form. Meta typically asks the person being impersonated, or their authorised representative, to file. ## Fan Pages and Clear Labelling Facebook allows some fan Pages if they state clearly they are unofficial. A Page that uses your logo and checkout links without that label is closer to impersonation. Mention in your report whether any disclaimer exists and whether customers could confuse the two. ## When Trademark Reports Fit Better If the fake Page sells products under your registered trademark, an intellectual property complaint may be more precise than impersonation alone. Trademark reports are not anonymous and need registration details Meta can verify. See our [trademark report guide](https://www.awarexone.com/research/trademark-report-fake-brand-account) if marks are registered in Malaysia or abroad. > Note: **Warn customers while you wait.** Post on your real Page and other channels that only your official Page and domain take orders. Fakes often DM people who already trust your brand. ## What Happens After You Report? Decisions arrive in your [Support Inbox](https://www.facebook.com/help/195906499396292). Meta does not publish a fixed removal time. The fake Page may rename itself while review is open, so keep screenshots. If the Page runs paid ads, report the ads as well and note anything you see in the public Ad Library. If money was already lost, customers should contact their bank and, in Malaysia, consider a police report for fraud. ## Ads and Messenger Scams From the Fake Page Clone Pages often run ads or message people who liked your real Page years ago. Screenshot any ad creative and the destination link. Report the ad through Facebook's ad reporting tools when available, in addition to the Page report. If customers received Messenger messages asking for deposits, tell them to stop payment, report the conversation, and keep transcripts. See [fake Meta support scams](https://www.awarexone.com/research/fake-meta-support-scam-malaysia) if someone impersonates Facebook staff while using your brand. ## Malaysia Context MCMC guidance for online impersonation stresses lodging directly with the platform first. If the fake persists, [MCMC's complaint channel](https://www.mcmc.gov.my/en/make-a-complaint/make-a-complaint) can receive your evidence after Facebook responds. ## Prevention After the Fake Is Down - Link your official Facebook Page from your website footer and invoices. - Pin a post naming your only official Page and payment methods. - Search Facebook periodically for your brand name and common misspellings. - Register trademarks where you trade, so IP tools are available when clones appear. - Train staff not to share Facebook admin codes in chat apps. Fakes often return with a one-letter name change. Keep the evidence template you used so the next report is faster. Document customer messages that reference the fake Page. Those messages show confusion harm, which helps you explain the case if you request outside review. If your real Page is verified, say so in the impersonation report, but verification on your account does not automatically remove unverified clones. Each clone still needs its own report. Compare the fake Page About section with your official site. Mismatched phone numbers, banking details, and domain links are common scam signals to mention in the report text. ## When a Case Review Makes Sense One obvious clone is often a single impersonation report. SocialSafe by AwareXone reviews cases where clones reappear after takedowns, where ads keep running, or where you must choose between impersonation and trademark filings. We never ask for passwords or file false claims. Read [how we work](https://www.awarexone.com/trust). ## Frequently Asked Questions ### Can I report a fake Page without logging in? Yes, through Meta's impostor contact form linked from Facebook's impersonation help page. ### Should employees report the Page too? Meta prioritises the brand owner or authorised representative. Extra duplicate reports add little. ### What if the fake Page is a Group, not a Page? Report the group from Options below the group cover photo. See our [group harassment guide](https://www.awarexone.com/research/remove-facebook-group-harassing-me) if it also attacks you. ### Will Meta tell the fake Page owner my name? Standard impersonation community reports do not name you. Trademark complaints work differently. ### Can I merge the fake Page into mine? No. You report for removal. Merging requires control of both, which you do not have on a fake. ### What if the username I want is taken by the fake? Removal comes first. Username changes depend on Meta's policies after the Page is gone. ### Can I report a fake Page from Malaysia without an SSM document? Facebook's impersonation form usually asks for proof you represent the brand, which may include ID or business records. Requirements vary by case type. ## Official sources - [Facebook Help Center: Report impersonation](https://www.facebook.com/help/174210519303259) - [Facebook Help Center: Report an impostor form](https://www.facebook.com/help/contact/295309487309948) - [Facebook Help Center: Intellectual property](https://www.facebook.com/help/intellectual_property) - [Facebook Help Center: Support Inbox](https://www.facebook.com/help/195906499396292) - [MCMC: Make a complaint](https://www.mcmc.gov.my/en/make-a-complaint/make-a-complaint) --- AwareXone is an independent provider serving clients worldwide, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.