# How to Report a Facebook Group Scam in Malaysia > Cheated in a Facebook buy-and-sell, job or investment group in Malaysia? Save the evidence, call your bank or 997, then report the group and posts to Facebook. - URL: https://www.awarexone.com/research/report-facebook-group-scam-malaysia - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-10-05 - Topics: Facebook, Content removal, Malaysia - Related service: Content removal: https://www.awarexone.com/social-media-recovery/social-media-content-removal ## Short answer To report a scam Facebook group in Malaysia, first call your bank or the NSRC on 997 if money moved, then make a police report. Save every link, chat and receipt. Report the group, each scam post and the seller's profile to Facebook as a scam. Facebook decides what comes down and does not refund off-platform payments. ## Summary - If you paid a seller, agent or investment group on Facebook, call your bank or the NSRC on 997 first, then make a police report. - Before you report anything, save the group link, the post links, the seller's profile link, your chats and your transfer receipts, because scam groups disappear quickly. - Report the group itself, each scam post and the seller's profile to Facebook, not only to the group admins, who may be part of the scam. - Facebook can remove the group and disable accounts, but it does not refund money paid to a person off its own checkout, and a report does not promise removal. - Anyone who comments under a scam post offering to get your money back for a fee is running a second scam, so do not pay them or share your details. You joined a Facebook group to buy a phone, find part-time work or grow your savings. You paid, and the seller went quiet. Now the post is gone, the profile has blocked you and the group is still recruiting new members. In Bahasa Malaysia people search it as "kena tipu dalam group Facebook"; in Chinese, 脸书买卖群组被骗. The short answer: protect the money first, then the evidence, then report. Call your bank or the National Scam Response Centre on 997 if you transferred money, save every link before it vanishes, and report the group, the posts and the seller to Facebook as a scam. This guide covers that order, which Facebook report fits which kind of scam group, what Facebook can and cannot do, and the fake fund recovery agents who wait in the comments. Last checked: 5 October 2026. ## How Do You Report a Scam Facebook Group in Malaysia? If money left your account, call your bank's 24-hour hotline or the NSRC on 997 straight away, then make a police report. Next, copy the group link, the post links and the seller's profile link, and screenshot your chats and receipts. Then use "Report group" on the group, "Report post" on each scam listing and "Report profile" on the seller. Reporting to the group admins alone does not reach Facebook. Facebook decides what is removed, and nobody can promise that a group will come down. ## If You Lost Money: Bank First, Then 997 and a Police Report A Facebook report protects the next buyer. It does nothing to stop your transfer. The NSRC's own [FAQ on the NFCC website](https://nfcc.jpm.gov.my/index.php/en/about-nsrc) sets the order: contact your bank's 24-hour hotline or call 997 as soon as you discover the fraud, then make a police report at the nearest station. It says to contact the bank or 997 first so action starts faster, and that the police report should follow within 24 hours. 1. Call the hotline on the back of your bank card, or 997. Give the recipient's account number, the amount and the time of each transfer. 2. Make a police report at the nearest station. Bring your evidence, printed or on your phone. 3. Write down the report number and the investigating officer's name when you get them. 4. If you paid by card, ask your bank about a dispute as well. The NSRC FAQ is honest about limits: acting quickly can reduce losses, but there is no guarantee you will get the money back. It also says the NSRC, PDRM, MCMC, Bank Negara and banks will never ask for your username, password, PIN, TAC or OTP. Our guide to [what happens when you call 997](https://www.awarexone.com/research/nsrc-997-scam-hotline-what-happens) walks through the call itself. ## Save the Evidence Before the Group Disappears Scam groups get renamed, set to private or deleted, and sellers block buyers within hours. Collect evidence before you report, because a successful report can remove the very posts you need. The NSRC FAQ lists what to bring: a short timeline, the suspect's name and phone number, transaction details, receipts, website links and your conversations. It specifically mentions screenshots of Facebook pages and links. *Evidence checklist for a Facebook group scam. Capture it before reporting, on the device you used.* | What to save | How to capture it | Why it matters | | --- | --- | --- | | The group link and name | Copy the URL from the browser or "Share" then "Copy link". Screenshot the group header with the member count and admins | Group names change; the link is what Facebook and the police can trace | | Each scam post or listing | Open the post, copy its link, and screenshot it with the date visible | Facebook reviews specific content, and posts are often deleted after a sale | | The seller's or agent's profile | Copy the profile link, not just the display name. Screenshot the profile page | Display names repeat; the profile link identifies one account | | Your chats | Screenshot the whole conversation in Messenger, WhatsApp or Telegram, scrolling from the first message | Shows what was promised, the price and the payment instructions | | Payment proof | Save the bank transfer receipt, e-wallet record or CDM slip | Gives the recipient account number for the bank, 997 and Semak Mule | | Report references | Screenshot the confirmation in your Facebook Support Inbox and note the police report number | Lets you follow up without starting again | Save everything somewhere other than your phone's gallery as well, such as an email to yourself. Do not post the evidence publicly with the seller's personal details; share it with your bank, the police and Facebook only. ## How to Report the Group, the Posts and the Seller to Facebook Report all three, because each targets something different. A group report asks Facebook to review the group as a whole, a post report flags one scam listing, and a profile report flags the person who took your money. 1. The group: open it, tap "Options" below the cover photo, choose "Report group", select what is wrong and tap "Done". These are the steps on Facebook's [report a group page](https://en-gb.facebook.com/help/www/1181817071988168). 2. Each post or comment: open the post, tap "Options" in its top right and choose "Report post" or "Report comment", as Facebook's [group post reporting page](https://www.facebook.com/help/436113899837980) describes. Pick the scam or fraud option when it appears. 3. The seller's profile: open the profile, tap "Options" below the cover photo, choose "Report profile" and follow the prompts. Facebook's [profile reporting steps](https://www.facebook.com/help/174210519303259) use the same menu. 4. If the deal went through Marketplace, report the listing or seller there and choose "Scam", following Facebook's [Marketplace scam steps](https://www.facebook.com/help/1295340050874305/). Menu labels vary slightly between the app, the mobile site and the desktop site, and between language settings, so look for the closest match. If the seller has blocked you, you may no longer see their posts or profile; a friend who can still see them can report them instead. > Note: **Admins are not Facebook.** Facebook's page on [reporting to group admins](https://www.facebook.com/help/1765429060199160) says a report to the admins does not send a report to Facebook, and that the admins will know who reported. In a scam group the admins may be running the scam, so report to Facebook directly. ## Which Report Fits Which Scam Group? Meta's rules on scams sit in a Community Standard now titled [Prohibited Commercial Practices](https://transparency.meta.com/policies/community-standards/fraud-scams/) on its Transparency Centre. It covers fake job offers, investment schemes promising risk-free returns, giveaway schemes and non-delivery after payment. Matching your report to the right pattern helps the reviewer. *Common Malaysian scam group types matched to Meta's Prohibited Commercial Practices standard, read 5 October 2026.* | Type of group | What Meta's policy names | What to report | | --- | --- | --- | | Fake buy-and-sell or preloved group | Non-delivery after payment, products that differ from what was advertised | Each listing, the seller's profile, and the group if most posts look the same | | Fake job or part-time task group | Jobs with no employer details, advance promises of salary, fees before the job | The recruiting posts, the recruiter's profile and the group | | Fake investment or trading group | Risk-free returns, quick returns, recruitment-based payouts, "cash flip" offers | The posts showing returns, the "mentor" profile and the group | | Fake giveaway or lucky draw group | Promised prizes that only need your personal or financial details, fake government grants | The giveaway posts and any page claiming to be a brand or agency | Facebook's own [page on Marketplace scams](https://en-gb.facebook.com/help/www/2374002556073992) describes the commerce version plainly: deals that seem too good to be true, requests to move the chat to WhatsApp or other apps, pressure to pay quickly, and sellers who want payment before you get the item. If the group was really an investment scheme run through WhatsApp or Telegram, our guide to [Macau and investment scams in Malaysia](https://www.awarexone.com/research/macau-scam-investment-scam-malaysia) covers that side. ## What Facebook Can and Cannot Do Facebook can review the group, remove posts, and restrict or disable accounts. Meta's policy lists removing content, limiting features and disabling accounts among its enforcement options. After a group report, Facebook says it reviews the group's content and sends a message to your Support Inbox about whether the group was removed. - Facebook does not cover person-to-person deals. Its Marketplace scams page says eligible purchases made with checkout on Facebook have Purchase Protection, but items paid for with cash or other person-to-person methods are not eligible, which covers most group deals paid by bank transfer. - Facebook does not tell the seller who reported them. Its page on [reporting abuse](https://en-gb.facebook.com/help/1753719584844061) says it does not include the reporter's details when it contacts the reported person. - Facebook does not promise removal. Its group reporting page says a report does not guarantee removal, and that content you dislike may not break its rules. - Facebook's reporting pages do not offer to tell you who runs the account. Tracing the person is a job for the police, which is one more reason to make a police report. Report each item once, honestly, under the category that fits. Do not ask friends to mass report, and do not choose a category that does not apply. ## Check the Bank Account or Number on Semak Mule PDRM's Commercial Crime Investigation Department runs [Semak Mule](https://semakmule.rmp.gov.my/), a portal that, by its own description, lets the public check bank accounts, phone numbers and company names used in commercial crime cases. Before you pay anyone from a Facebook group, check the account number they give you. After a loss, a match helps your police report. An empty result only means nothing matching has been recorded there yet. It is not proof the seller is genuine, because new mule accounts appear all the time. Our [Semak Mule guide](https://www.awarexone.com/research/semak-mule-check-scammer-number-malaysia) explains how to read the results. ## Phishing Links Shared in the Group: Report to Cyber999 Some scam groups never ask for a transfer. They post a link to a fake shop, a fake courier page or a fake bank login. If you entered card or banking details, call your bank first. Then report the link to CyberSecurity Malaysia's [Cyber999 reporting channel](https://www.mycert.org.my/portal/full?id=9eb77829-7dd4-4180-814f-de3a539b7a01), which accepts reports by online form, email, phone and the Cyber999 app. Include the link exactly as posted and a screenshot of the post that shared it. If you typed your Facebook password into a fake page, change it from the real Facebook app and log out of other sessions. Never share a login code or OTP with anyone who messages you about the scam. ## Fund Recovery Agents in the Comments Are a Second Scam Post about your loss in any group and replies arrive within minutes: someone who "got my money back with the help of this agent", a "lawyer" or a person claiming to work with the NSRC. They are almost always part of a recovery scam aimed at people who have just been cheated. > Warning: **Do not pay anyone to recover scammed money.** In April 2026, PDRM's Commercial Crime Investigation Department warned of a [double scam](https://www.malaymail.com/news/malaysia/2026/04/13/pay-more-lose-more-police-warn-of-double-scam-trapping-victims-with-fake-recovery-offers/216147) where syndicates advertise recovery services on Facebook, pose as NSRC representatives and demand upfront fees, and said no individual or agency can guarantee recovery of scammed funds by charging a fee. The Securities Commission has also [called recovery-for-a-fee claims false](https://www.sc.com.my/resources/media/media-release/sc-alerts-public-on-fake-investment-letters-using-scs-name). Do not pay, do not send your IC or bank login, and report the comment as a scam. Do not try to hack the scammer, trace them yourself or post their IC, address or family details. That can expose you to legal risk and can damage the police case. If you have already paid a recovery agent, our guide on [losing money to a recovery scammer](https://www.awarexone.com/research/lost-money-to-recovery-scammer-what-now) covers the next steps. ## Mistakes That Weaken Your Report - Reporting before saving the links, then finding the post already removed. - Reporting only to the group admins, which never reaches Facebook. - Leaving the group or blocking the seller before copying their profile link. - Calling the bank days later. The NSRC says to report even late, but fast action gives the best chance. - Arguing with the seller in the comments, which often gets you blocked and the evidence deleted. - Sharing the seller's personal details publicly instead of giving them to the police. ## When a Case Review Makes Sense Most people can do everything above alone, and nobody can get scammed money back through Facebook. Outside help is worth considering when the group uses your business name or photos to cheat buyers, when several groups keep reappearing under new names, or when you need a tidy evidence pack for Facebook, the police or a lawyer. SocialSafe by AwareXone reviews the case first, prepares honest reports through Facebook's own forms, and never files false claims. Facebook makes the final decision. You can read how our [content removal service](https://www.awarexone.com/social-media-recovery/social-media-content-removal) works, and our [Trust Center](https://www.awarexone.com/trust) explains what we will never ask for, including your passwords and codes. If the group is pretending to be your shop, see [a Facebook group impersonating your business](https://www.awarexone.com/research/facebook-group-impersonating-my-business). If the group exists to harass or target you rather than to scam buyers, see our guide to [removing a Facebook group harassing you](https://www.awarexone.com/research/remove-facebook-group-harassing-me). ## Frequently Asked Questions ### Can I get my money back if I was scammed in a Facebook group? Sometimes, if your bank or the NSRC can block the funds quickly, which is why you call them before anything else. The NSRC says there is no guarantee, and Facebook's Purchase Protection does not cover person-to-person payments. ### Will the scammer know I reported their group? Facebook says it does not include the reporter's details when it contacts the reported person. Reports to group admins are different: the admins see who reported. ### Why is the scam group still up after I reported it? Facebook reviews the content and decides, and a report does not guarantee removal. Check your Support Inbox for the outcome, and report new scam posts individually as they appear. ### Group FB scammer macam mana nak report? Buka group itu, tekan "Options" di bawah gambar muka depan dan pilih "Report group". Laporkan juga setiap post dan profil penjual, dan jika wang sudah dipindahkan, hubungi bank atau 997 dahulu kemudian buat laporan polis. ### Can I report a scam group if I am not a member? If the group is public you can usually open it and report it. If it is private or the seller blocked you, ask a friend who can see the content to report it, and give your evidence to the police. ## Official sources - [Facebook Help Centre: Report a group to Facebook (read 5 October 2026)](https://en-gb.facebook.com/help/www/1181817071988168) - [Facebook Help Centre: Report a group post or comment to Facebook (read 5 October 2026)](https://www.facebook.com/help/436113899837980) - [Facebook Help Centre: Report a Facebook group post or comment to the admins (read 5 October 2026)](https://www.facebook.com/help/1765429060199160) - [Facebook Help Centre: Report a profile or Page pretending to be you or someone else (read 5 October 2026)](https://www.facebook.com/help/174210519303259) - [Facebook Help Centre: Report a Facebook Marketplace scam (read 5 October 2026)](https://www.facebook.com/help/1295340050874305/) - [Facebook Help Centre: About scams on Facebook Marketplace (read 5 October 2026)](https://en-gb.facebook.com/help/www/2374002556073992) - [Facebook Help Centre: Reporting abuse (read 5 October 2026)](https://en-gb.facebook.com/help/1753719584844061) - [Meta Transparency Centre: Prohibited Commercial Practices (read 5 October 2026)](https://transparency.meta.com/policies/community-standards/fraud-scams/) - [NFCC: National Scam Response Centre FAQ (read 5 October 2026)](https://nfcc.jpm.gov.my/index.php/en/about-nsrc) - [PDRM CCID: Semak Mule portal (read 5 October 2026)](https://semakmule.rmp.gov.my/) - [MyCERT: Cyber999 reporting channel (read 5 October 2026)](https://www.mycert.org.my/portal/full?id=9eb77829-7dd4-4180-814f-de3a539b7a01) - [Securities Commission Malaysia: SC alerts public on fake investment letters using SC's name (read 5 October 2026)](https://www.sc.com.my/resources/media/media-release/sc-alerts-public-on-fake-investment-letters-using-scs-name) - [Malay Mail (Bernama): Police warn of double scam with fake recovery offers, 13 April 2026 (read 5 October 2026)](https://www.malaymail.com/news/malaysia/2026/04/13/pay-more-lose-more-police-warn-of-double-scam-trapping-victims-with-fake-recovery-offers/216147) --- AwareXone is an independent Malaysia-based provider, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.