# Meta Hacked: Facebook Restored but Instagram Still Disabled > Hacked Meta accounts, and now Facebook is back but Instagram is still disabled? Why each app needs its own route, what to track, and steps to avoid. - URL: https://www.awarexone.com/research/meta-hacked-facebook-restored-instagram-still-disabled - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-11-14 - Topics: Instagram, Facebook, Meta, Hacked Account - Related service: Instagram account recovery: https://www.awarexone.com/social-media-recovery/instagram-account-recovery ## Short answer If Facebook was restored after a Meta hack but Instagram is still disabled, treat Instagram as a separate case. Log in to Instagram and follow the on-screen review steps if offered, or use instagram.com/hacked if access was taken. Secure the restored Facebook account first, check Accounts Centre for unknown linked accounts, and keep a dated timeline. ## Summary - Facebook and Instagram have separate recovery and review routes, so getting one back does not mean the other will follow. - Instagram says that if you think your account was disabled by mistake, you may be able to ask for a review by logging in. - For a hacked Instagram account, Meta points to instagram.com/hacked, while Facebook points to facebook.com/hacked on a familiar device. - Once one account is back, check Accounts Centre and remove linked accounts you do not recognise, as Instagram's help page advises. - A per-app tracker and an evidence timeline make it easier to show the disablement followed the takeover. Someone took over your Meta login, and soon after, Facebook and Instagram were both disabled. After days of trying, Facebook is back, but Instagram still shows a disabled message, or no route seems to work. It is natural to assume Instagram will follow. Often it does not happen on its own. This guide explains why each app needs its own route, how to track a partial restore, and which moves can make things harder. Last checked: 14 November 2026. ## Quick Answer If Facebook was restored after a Meta hack but Instagram is still disabled, treat Instagram as a separate case. Log in to Instagram and follow the on-screen review steps if offered, or use instagram.com/hacked if access was taken. Secure the restored Facebook account first, check Accounts Centre for unknown linked accounts, and keep a dated timeline. ## Why One App Can Come Back Without the Other Meta runs separate help routes for each app. Facebook's [Recover a hacked account](https://www.facebook.com/help/1216349518398524) page says to visit [facebook.com/hacked](https://www.facebook.com/hacked) on a device you have used to log in before. Instagram's [Hacked Instagram account](https://help.instagram.com/368191326593075) page says to visit instagram.com/hacked if someone gains access or you cannot log in. Instagram's [About disabled Instagram accounts](https://help.instagram.com/366993040048856) page says that if you think your account was disabled by mistake, you may be able to ask for a review by logging in and following the on-screen instructions. A decision on one app is not described as carrying over to the other. ## Why Partial Restores Happen - Each app may have recorded different activity from the hacker, such as posts on one app but not the other. - The review on one app may have finished while the other is still pending or was never started. - The hacker may have changed the email or mobile number on only one account. - Linked accounts in Accounts Centre can make the situation confusing, even though recovery happens per app. ## Per-App Status Tracker *Tracker by AwareXone, based on Meta's Facebook and Instagram help pages (read 14 November 2026).* | App | Status now | Route Meta points to | What to note | | --- | --- | --- | --- | | Facebook | Restored | facebook.com/hacked on a familiar device | Date restored, security changes made | | Instagram | Disabled message shown | Log in and follow the on-screen review steps, if offered | Date of request, any reference or email | | Instagram | Cannot log in, no disabled message | instagram.com/hacked, login link or support request | Which step you reached and what it said | | Accounts Centre | Check after each restore | Remove linked accounts you do not recognise | What you removed and when | ## What Instagram's Help Pages Say Instagram's page [If you think that your Instagram profile has been hacked](https://help.instagram.com/149494825257596) says that if you received an email from security@mail.instagram.com saying your email address was changed, you may be able to undo it by selecting Secure my account. It describes requesting a login link from the login screen, and requesting support on a mobile device if the link does not work. For accounts with photos of you, it says you may be asked for a video selfie turning your head. It also says to check Accounts Centre and remove any linked accounts you do not recognise. The disabled-accounts page adds that if you do not see a disabled message, you may be facing a login issue, someone may have access, or the account may have been deleted, and that deleted accounts cannot be restored. ## Your Evidence Timeline > Date and time of first suspicious email or login alert. Date the email or mobile number was changed, and on which app. Date each app was disabled. Date Facebook was restored. Every Instagram review or support request, with dates and any reply. Police report number, if you made one. If you are in Malaysia and the hacker used your accounts to scam others, a police report gives you a reference number to keep with this timeline. ## What Makes This Hard to Handle Alone - One wrong step, such as repeated failed requests or unlinking and relinking accounts while a review is open, can make the picture harder to read. - Instagram may not show any review option if the disabled message does not offer one. - Linked accounts in Accounts Centre may change after the restore, and it is easy to miss what the hacker added. - For sellers, losing an Instagram shop while Facebook is back still cuts off customers. > Warning: **Scam warning.** People who post about disabled accounts are often approached by strangers offering to restore them for a payment or a login. Meta's routes are on facebook.com and instagram.com. Never share passwords or codes with anyone, including us. > Note: **Reporting is free.** Meta's recovery and review routes for Facebook and Instagram cost nothing to use. ## What Meta Decides Meta decides whether to restore each account, and on what timeline. Its help pages do not promise that restoring one app restores another, and some accounts are not restored. A clear, consistent record helps, but it does not control the outcome. ## How AwareXone Handles This Kind of Case When we help with a partial restore, we work through Meta's official routes only. We help secure the restored account, check linked accounts, build the per-app tracker and timeline, and work out which Instagram route is still open to you. We never ask for passwords or codes, and Meta makes the final decision. ## When It Is Safer to Get Expert Help If Instagram has stayed disabled for a while, or you are unsure which step to take next, it is easy to make it harder by trying everything at once. If you are stuck with this, we can handle it for you. You can read about our [Instagram account recovery](https://www.awarexone.com/social-media-recovery/instagram-account-recovery) service and how we work on our [trust page](https://www.awarexone.com/trust), then use Apply for Case Review below when you are ready. Reply within 60 seconds, 24 hours a day, every day. Related guides: [Facebook, Instagram and Threads disabled after a hacker posted harmful content](https://www.awarexone.com/research/facebook-instagram-threads-disabled-after-hacker-posted-child-sexual-abuse-material), [Instagram disabled for fraud and deception with linked accounts](https://www.awarexone.com/research/instagram-disabled-fraud-and-deception-linked-accounts) and [Meta Account login problems](https://www.awarexone.com/research/meta-account-replacing-accounts-center-login-problems). ## Frequently Asked Questions ### Facebook is back, so why is Instagram still disabled? Each app has its own recovery and review route. Meta's help pages do not say restoring one restores the other. ### How do I ask Instagram to review a disabled account? Instagram says you may be able to ask for a review by logging in and following the on-screen instructions. ### What if Instagram shows no disabled message at all? Instagram says it may be a login issue, someone may have access, or the account may have been deleted. Try instagram.com/hacked. ### Should I unlink Instagram from Facebook in Accounts Centre? Remove linked accounts you do not recognise, as Instagram advises. Avoid repeated unlinking and relinking while a review is open. ### Can AwareXone help with a partial restore? We help through Meta's official routes only, never ask for login details, and Meta decides the outcome. ## Official sources - [Official: Recover a hacked account | Facebook Help Centre (read 14 November 2026)](https://www.facebook.com/help/1216349518398524) - [Official: Facebook (read 14 November 2026)](https://www.facebook.com/hacked) - [Official: Hacked Instagram account | Instagram Help Centre (read 14 November 2026)](https://help.instagram.com/368191326593075) - [Official: About disabled Instagram accounts | Instagram Help Centre (read 14 November 2026)](https://help.instagram.com/366993040048856) - [Official: If you think that your Instagram profile has been hacked | Instagram Help Centre (read 14 November 2026)](https://help.instagram.com/149494825257596) --- AwareXone is an independent provider serving clients worldwide, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.