# Facebook Hacked in the UK? Recovery & Reporting Guide > Facebook hacked in the UK? Use facebook.com/hacked, secure linked Pages and Marketplace, claim bank refunds for unauthorised ads, report to Report Fraud. - URL: https://www.awarexone.com/research/facebook-hacked-account-recovery-uk - Author: Md Shariar Shanaz Shuvon, Founder & CEO, AwareXone - Published: 2026-10-14 - Topics: Facebook, Account recovery, United Kingdom - Related service: Facebook account recovery: https://www.awarexone.com/social-media-recovery/facebook-account-recovery ## Short answer If your Facebook is hacked in the UK, start at facebook.com/hacked and follow Meta's steps to secure the account. If you manage a business, also check your Pages and Meta business portfolio. If the hacker ran ads on your card or tricked your friends into sending money, contact your bank straight away. ## Summary - facebook.com/hacked is the official starting point. - Check every linked asset: Pages, Marketplace, Messenger, ad accounts, Instagram via Accounts Center. - Unauthorised ad charges → your bank, within 13 months (FCA). - Friends scammed by "you" → they should contact their bank and Report Fraud. - No public Meta phone line exists, so ignore "support" numbers. If your Facebook is hacked in the UK, start at **[facebook.com/hacked](https://www.facebook.com/hacked)** and follow Meta's steps to secure the account. If you manage a business, also check your Pages and Meta business portfolio. If the hacker ran ads on your card or tricked your friends into sending money, contact your bank straight away. The FCA says unauthorised payments should normally be refunded by the end of the next business day. Then report to **Report Fraud** on 0300 123 2040, or Police Scotland on 101. ## How do I recover a hacked Facebook account? 1. **Secure your email first.** Whoever controls it can reset Facebook ([FTC](https://consumer.ftc.gov/articles/how-recover-your-hacked-email-or-social-media-account)). 2. **Go to [facebook.com/hacked](https://www.facebook.com/hacked)** and follow the prompts. Meta's [hacked account help page](https://www.facebook.com/help/1216349518398524) explains the options. 3. **Complete identity checks** if asked, such as ID upload or video selfie. Use details that match the account. 4. **Don't get stuck in loops.** If you're in a checkpoint loop, see [Facebook checkpoint loop](https://www.awarexone.com/research/facebook-checkpoint-loop-locked). AwareXone guides: [Facebook hacked, email and phone changed](https://www.awarexone.com/research/facebook-hacked-email-phone-changed), [locked for unusual activity](https://www.awarexone.com/research/facebook-account-locked-unusual-activity), [video selfie not working](https://www.awarexone.com/research/facebook-video-selfie-verification-not-working). ## What else should UK Facebook users check? - **Marketplace:** hackers may post fake listings to take deposits. Delete them and warn anyone who messaged you. - **Messenger:** look for messages sent to friends asking for money or codes. - **Pages and business portfolio:** if you're an admin, use Meta's [business portfolio recovery](https://www.facebook.com/business/help/25302697499431030) if the hacker added themselves. - **Ad accounts and payment methods:** remove unknown cards and pause ads you didn't create. - **Linked Instagram:** if the accounts are linked, secure Instagram too at [instagram.com/hacked](https://www.instagram.com/hacked). ## Can I get my money back for ads a hacker ran? For **unauthorised** card payments, the FCA says to tell your bank as soon as you notice and within 13 months. The refund should normally be in your account by the end of the next business day, along with any charges and interest, and banks can refuse only in limited circumstances, such as if you authorised the payment, acted fraudulently, or failed to protect your card details or password in a way that allowed the payment ([FCA](https://www.fca.org.uk/consumers/fraudulent-payments)). Also report the ads to Meta. See [Facebook hacked: ads charged to my card](https://www.awarexone.com/research/facebook-hacked-ads-charged-my-card) and the [Business Manager ad-spend guide](https://www.awarexone.com/research/meta-business-manager-hacked-ad-spend-chargeback). ## What if my friends were scammed by the hacker? They should contact their own bank immediately. The FCA advises scam victims to contact their bank, the police on 101, and Report Fraud ([FCA](https://www.fca.org.uk/consumers/fraudulent-payments)). If they sent a bank transfer on or after 7 October 2024, they may be covered by the APP fraud reimbursement rules, which the FCA says can repay eligible victims up to £85,000 (same source). Keep screenshots of what the hacker sent from your account to support their claims. > "A common Facebook pattern is the attacker messaging friends with an urgent money request or a fake 'I need a code' story. What contains the damage is warning contacts on another channel quickly, reporting the scam messages, and regaining the account through facebook.com/hacked so the attacker loses the inbox." - Md Shariar Shanaz Shuvon, Founder, AwareXone ## Where do I report it in the UK? - **Report Fraud:** reportfraud.police.uk or 0300 123 2040 (England, Wales, Northern Ireland) - **Police Scotland:** 101 - Source: [Report Fraud](https://www.reportfraud.police.uk/social-media-hacking/) Report Fraud said stolen sums from email and social media hacking rose to £6.3 million in 2025/26 (same source). ## Is there a Facebook phone number in the UK? No general one. Meta says it has no general public customer service phone number and warns that numbers claiming to be Meta support are potentially scams ([Meta](https://www.meta.com/help/policies/23938634512490588/)). Meta Verified subscribers get email and chat support, and advertisers can use Meta Business Support (same source). ## What if Facebook disabled the account after the hack? Appeal through the notice, and say clearly that the account was compromised. Meta's help page for suspended personal profiles gives 180 days to appeal (this can vary by region) ([Facebook Help Center](https://www.facebook.com/help/103873106370583)). See our [appeals guide](https://www.awarexone.com/research/disabled-suspended-account-appeals-how-platforms-decide). ## How do I secure Facebook after recovery? 1. Change your password and log out of all sessions. 2. Turn on two-factor authentication, or a passkey where offered. The NCSC encourages passkeys ([Report Fraud](https://www.reportfraud.police.uk/social-media-hacking/)). 3. Check your email, phone and trusted contacts. See [trusted contacts](https://www.awarexone.com/research/facebook-trusted-contacts-recovery). 4. Remove unknown apps, Page roles and business portfolio users. 5. Delete any Marketplace listings or posts the hacker made. ## When should I get professional help? When Pages, Business Manager or ad accounts are involved, appeals have failed, or you've lost email, phone and 2FA. SocialSafe by AwareXone reviews UK cases remotely through official channels: no passwords or OTPs, no promises, UK clients quoted and billed in USD after case review. See the [UK recovery hub](https://www.awarexone.com/research/social-media-account-recovery-uk). See how a case review works on the [SocialSafe by AwareXone Facebook account recovery page](https://www.awarexone.com/social-media-recovery/facebook-account-recovery), or check [pricing](https://www.awarexone.com/pricing) and the [Trust Center](https://www.awarexone.com/trust). ## What if I'm a Facebook Marketplace seller? Hacked Marketplace profiles are used to post fake listings and take deposits. Once you're back in, delete listings you didn't create, message anyone who contacted you about them, and keep screenshots. If buyers lost money, they should contact their bank and Report Fraud. See [Facebook Marketplace access restricted](https://www.awarexone.com/research/facebook-marketplace-access-restricted) if Meta limited your Marketplace access after the hack. ## What if my Facebook is linked to Instagram? Accounts linked in Meta's Accounts Center can be affected together. Secure both: [facebook.com/hacked](https://www.facebook.com/hacked) and [instagram.com/hacked](https://www.instagram.com/hacked). Then review which accounts are linked, and remove any you don't recognise. See [Instagram hacked in the UK](https://www.awarexone.com/research/instagram-hacked-account-recovery-uk). ## Common Facebook scams targeting UK users after a hack - Messages to friends asking for an urgent loan or a "verification code" - Fake Marketplace listings asking for deposits - Fake "Meta Business Support" messages warning that your Page will be deleted - Crypto investment posts on your timeline Warn your contacts, delete scam content, and report it to Meta and Report Fraud. ## What evidence should I keep for Report Fraud and my bank? - Facebook security emails (from facebookmail.com) showing email, phone or password changes, with dates and times; - screenshots of posts, Marketplace listings, messages or ads the hacker created; - bank or card statements showing unauthorised payments, including ad charges; - messages from friends who were asked for money, with the amounts and payment details; - a short written timeline: when you last had access, when you noticed, and what you've done since. Report Fraud and banks both ask for this information, and having it ready shortens the call. The FCA explains your rights for unauthorised payments and authorised push payment scams ([FCA](https://www.fca.org.uk/consumers/fraudulent-payments)). ## Bottom line Start at facebook.com/hacked, secure linked Pages and ad accounts, contact your bank about unauthorised charges, and report to Report Fraud or Police Scotland. ### How do I get my hacked Facebook back in the UK? Start at facebook.com/hacked, secure your email, and complete any identity checks Meta asks for. ### Can Action Fraud help with a hacked Facebook? The UK's reporting service is now called Report Fraud (reportfraud.police.uk, 0300 123 2040). It takes reports of cyber crime and fraud. Account recovery itself goes through Meta. ### Will my bank refund Facebook ads I didn't authorise? The FCA says unauthorised payments should normally be refunded by the end of the next business day, subject to limited exceptions. Contact your bank quickly. ### How long do I have to appeal a disabled Facebook account? Meta's help page gives 180 days for suspended personal profiles, and notes this can vary by region. ### Does Facebook have a UK phone number for hacked accounts? Meta offers phone support only in limited cases and warns that numbers claiming to be Meta support can be scams. Use facebook.com/hacked. ## Official sources - [Facebook hacked flow](https://www.facebook.com/hacked) - [Facebook Help Center, hacked accounts](https://www.facebook.com/help/1216349518398524) - [Facebook Help Center, suspended or disabled profile](https://www.facebook.com/help/103873106370583) - [Meta Business Help Center, business portfolio recovery](https://www.facebook.com/business/help/25302697499431030) - [FCA, Fraudulent payments](https://www.fca.org.uk/consumers/fraudulent-payments) - [Report Fraud (Oct 2026)](https://www.reportfraud.police.uk/social-media-hacking/) - [Meta Help Center, Phone support availability](https://www.meta.com/help/policies/23938634512490588/) - [FTC, How To Recover Your Hacked Email or Social Media Account](https://consumer.ftc.gov/articles/how-recover-your-hacked-email-or-social-media-account) --- AwareXone is an independent Malaysia-based provider, not affiliated with any platform. The platform makes the final decision on every account. AwareXone never asks for passwords, OTP codes, backup codes or session cookies.